Technical Client Care Representative

About Us:
Monster Transmission, based in Odessa, Florida, has been a trusted leader in the automotive aftermarket industry for over 20 years. Specializing in remanufacturing and rebuilding transmissions for domestic vehicles, we deliver high-quality, reliable products to customers around the globe. Every transmission is crafted with precision and rigorously tested to meet the highest performance standards before leaving our facility.

Job Summary:

We are seeking a highly knowledgeable and customer-focused Technical Client Care Representative to join our team. This role requires expertise in installing and rebuilding transmissions for Chevy, Dodge, and Ford vehicles, as you will be assisting customers with technical inquiries, and troubleshooting. This position is responsible for performing tech review and assisting the client care team with warranty issues. Your ability to communicate complex technical information clearly will be essential in ensuring customer satisfaction and in providing client care representatives with immediate answers to technical questions.

Responsibilities:

• Provide technical support to customers regarding installation, troubleshooting, and performance of remanufactured transmissions.
• Diagnose and troubleshoot common transmission issues over the phone or via email.
• Provide tech review to the client care department, ensuring they're able to resolve warranty issues and customer inquiries in a timely manner.
• Work closely with the production and quality assurance teams to resolve customer concerns.
• Maintain detailed records of customer interactions and technical issues.
• Educate customers on proper maintenance and care to extend the lifespan of our products.
• Identify opportunities to improve products and processes based on customer feedback.
• Assist with warranty claims and ensure customers receive timely resolutions.
• Other duties as assigned.

Requirements

• A minimum of 3-5 years of experience installing, rebuilding, or diagnosing transmissions for domestic vehicles required.
• At least a year of experience in an administrative or customer service role
• Strong communication skills with the ability to convey information clearly and effectively.
• Experience using a CRM (Customer Relationship Management) software is highly desirable.
• Excellent collaboration skills, with the ability to work well within a team setting.
• Strong account management skills, demonstrating an understanding of customer needs and relationship building.

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting, and to use office equipment, including a computer. The concentration to maintain excellent attention to detail despite interruptions. The strength to lift and carry objects weighing up to 50 pounds. Must be able to communicate in person and/or over the phone and sit/stand for extended periods of time.

Employee Benefits:

At Monster Transmission, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (40 hours after your first year. For every additional year thereafter, you will receive an additional 8 hours, with a maximum of 80 hours after reaching the 6 year mark).
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment after 60 days of employment).
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your Monster teammates by working either a full or half-day and receive a birthday celebration during your shift).
• Paychex Flex (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.

If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their potential, we strongly encourage you to apply now!

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the United States.

Monster Transmission & Performance is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• A client calls in because their transmission has no movement, what are some things that should be checked first?
• A client has said their unit is skipping 2nd gear, what could possibly be the cause of this issue?

Experience:

• Customer service: 1 year (Preferred)
• Transmissions: 3 years (Required)

Ability to Commute:

• Odessa, FL 33556 (Required)

Work Location: In person

Salary : $20