Diagnostic Field Technician-Heavy Equipment

Essential Functions:

Effectively listens, troubleshoots, and diagnoses equipment malfunctions and failures

• Performs complex diagnostic troubleshooting and repair recommendations accurately
• Controls labor costs and service rework at or below established goals and flat rates to achieve departmental goals

• Maintains and controls company property and resources in a manner to ensure cleanliness, reliability, and minimal expense.

• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling

• Rebuilds, repairs, reconditions and maintains equipment and components

• Demonstrates good customer relations and support; communicates customer needs to shop management
• Completes parts orders and identifies parts for return
• Provides a significant amount of task and behavior-oriented supervision, mentoring, and training to others

• Maintains all equipment and work areas – keeps in good, clean, and orderly condition

• Completes necessary paperwork on a daily basis in order to provide invoices in a timely manner

• Works overtime as required by workload and customers’ needs

• Keeps abreast of all applicable product support literature in order to increase job-related competencies.

• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Extensive technical expertise, knowledge, and experience on Caterpillar products
• Ability to identify and solve system malfunctions, selecting and facilitating the effective repair of equipment, in an expedient manner
• Computer literate and familiar with the use of all CAT diagnostic tooling for power train, hydraulic, and electrical repairs
• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Adept with current computer software, related hardware, and machine electronic systems
• Ability to CAT diagnostic tooling for power train, hydraulic and electrical repairs
• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job

• Ability to operate a forklift and an overhead crane
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to work independently as well as within a diverse team environment
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

Owns an extensive assortment of appropriate hand tools and has many specialized tools

Education and Experience:

More than ten years of work-related skill, knowledge, or experience is required

• High school diploma or equivalent preferred

Supervisory Responsibilities:

None

Travel:

• Some travel may be expected for this position

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places

#LI-HCT

#CAT

#Caterpillar

#LI-WB1