Job Description
Job Description
Holt CAT is the largest Caterpillar Dealer of Heavy Construction Equipment in the United States. We are currently seeking a eSolutions Field Technician for the Georgetown / Austin Texas region. The eSolutions Field Technician installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. More than one year of telematic devices repair experience required; three or more years preferred. In addition, this position trains customers on all levels of machine e-technology products. Must have a valid driver license, safe driving record.
The incumbent in this position is expected to model the following practices on a daily basis :
- Demonstrate alignment with the company's mission and core business values
- Collaborate with key internal / external resources
- Participate in ongoing self-development.
Knowledge, Skills, and Abilities :
Knowledge of current computer software, related hardware, and machine electronic systemsMust have Caterpillar machine technical experienceBasic mechanical knowledge and related tools, including their designs, uses, repair, and maintenanceAbility to operate multiple sizes and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, and paving systemsAbility to disassemble and repair various electronic systems related to machine technology products. Must be able to read and understand wiring diagramsAbility to build and pinout cablesExcellent work habits, accuracy, attention to detail, and quality of workExcellent customer service skillsVerbal and written communication skillsAbility to follow logical troubleshooting proceduresEffective influencing skills include teaching, motivating, and developing customers and employeesCritical thinking and problem-solving skillsAbility to work independently and as part of a teamAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesStrong computer skills and the ability to work in Microsoft Office Word, ExcelEssential Functions :
Install telematics devices on heavy equipment in the field. Requiring the use of hand tools to gain access, Understanding of wiring diagrams, Splicing and building wiring harnesses, updating of flash files, and PC configuration.Repair telematics devices on heavy equipment in the field to include firmwareUpgrade or replace telematics components on heavy equipment in the field to include the flashing of ECM firmwareTroubleshoot and test telematics components on heavy equipment in the field to include the flashing of ECM firmwareTraining others on how to test repair and replace telematics components on heavy equipment in the field to include the flashing of ECM firmwareWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendancePerforms other duties as assignedEducation and Experience :
High school diploma or equivalent preferredMore than one year of telematic devices repair experience required; three or more years preferredAdditional technical training and / or Associates Degree in related field preferredValid Driver’s License required with a safe driving historySupervisory Responsibilities :
NoneTravel :
Up to 30% travel, including overnight, may be required up to, but not limited to twice per monthPhysical Requirements :
A significant amount of time standing, walking, kneeling, crouching, stooping, and reachingConstant movement and use of hands, this position requires good manual dexterityFrequently communicates with others, must be able to exchange accurate information in these situationsRoutinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect workMust be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueBe able to maneuver safely and work underneath equipmentOccasionally lifts and moves materials and equipment up to 50 lbAscends / descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and / or equipmentWork Environment :
Regularly works outdoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityRequires wearing common protective or safety equipmentWorks in an enclosed and open vehicle or equipmentExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentWorks in extremely bright or inadequate lightingExposure to high noise levels and body vibrationWorks in confined workspaces, awkward positions, and high placesExposure to minor burns, cuts, bites, or stingsDisclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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CAT #Caterpillar
