What are the responsibilities and job description for the Field Service Technician 2 -Heavy Equipment position at BD Holt Company?

Job Description

Job Summary : The Heavy Equipment Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for minor to moderate troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs minor to moderate repairs in the field
Performs troubleshooting and diagnoses of equipment malfunctions and failures
Removes and install parts, disassembles and assembles basic components tests, make adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned

Knowledge, Skills, and Abilities :

Knowledge of safe work procedures and practices

Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Basic knowledge of hydraulics, transmissions, engines, undercarriage, electrical, Tier 4 EPA Systems.

Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

Exceptional skills in customer service

Moderate diagnostic and trouble-shooting skills

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively, both verbally and in writing

Ability to operate a crane and forklift, and obtain required certifications / licenses

Ability to meet deadlines and work under fast-paced, time constraining circumstances

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience :

More than two years of heavy equipment experience required; three or more years preferred

High school diploma or equivalent preferred

MSHA certification preferred

Air conditioning certification preferred

Crane / Rigger certifications preferred

Supervisory Responsibilities : None

Travel : Travel is required with a possibility of an overnight stay

Additional Requirements :

Valid Driver’s license required

Ability to obtain a valid Commercial Driver's License (CDL)

Must pass a DOT Physical

Must have an acceptable driving record

Must own required tools to perform repairs

Physical Requirements :

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 80 lbs

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascends / descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and / or equipment

Be able to maneuver safely and work underneath equipment

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment :

Requires wearing common protective or safety equipment

Regularly works outdoors around moving mechanical parts and noise level may be loud at times

May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment

Required to perform work in cramped spaces and / or high places

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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Field Service Technician 2 -Heavy Equipment

What are the responsibilities and job description for the Field Service Technician 2 -Heavy Equipment position at BD Holt Company?

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