What are the responsibilities and job description for the Field Service Technician - Heavy Equipment position at BD Holt Company?

Job Description

Holt CAT is looking for an experienced Heavy Equipment Field Service Technician for our Tyler, Texas location, which is located at 12218 State Highway 31 West Tyler, TX 75709. The Field Service Technician provides face-to-face customer service at an off-site location and is responsible for performing troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. Caterpillar Machine repair experience is required, must have a valid driver license and a clean driving record. Must under go a DOT Physical. A sign on bonus is available for those qualified.

Essential Functions :

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs moderate repairs and troubleshooting offsite with minimal supervision
Must be able to troubleshoot and diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles basic to complex components
Tests and verifies proper operation of all repairs
Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned

Knowledge, Skills, and Abilities :

Knowledge of safe work procedures and practices

Moderate to advance knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Moderate to advance knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

Must be familiar with CAT ET and CAT SiS 2.0

Exceptional skills in customer service

Moderate to advanced diagnostic and troubleshooting skills

Must have knowledge of Tier 4 DEF Systems

Must have Air Conditioning test, troubleshoot, diagnose, repair and replace experience.

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively, both verbally and in writing

Ability to operate a crane and forklift, and obtain required certifications / licenses

Ability to meet deadlines and work under fast-paced, time-constraining circumstances

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience :

More than 3 years of heavy equipment experience required

High school diploma or equivalent preferred

MSHA certification preferred

Air conditioning certification preferred

Crane / Rigger certifications preferred

Must be familiar with computer diagnostic software

Travel :

Travel required with possibility of overnight stays

Additional Requirements :

Valid Driver’s license required

Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

Must own required tools to perform repairs

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Field Service Technician - Heavy Equipment

What are the responsibilities and job description for the Field Service Technician - Heavy Equipment position at BD Holt Company?

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