What are the responsibilities and job description for the field service technician position at BD Holt Company?
Field Service Technician Job Description
Responsible for providing face-to-face customer service, inspecting, troubleshooting, and repairing diesel-powered heavy equipment and related components.
About the Job
Holt CAT, the largest Caterpillar dealership in the United States, is seeking a skilled Field Service Technician to join our team at our Waco, Texas location.
Key Responsibilities
- Provide face-to-face customer service at off-site locations
- Inspect, troubleshoot, and repair diesel-powered heavy equipment and related components
- Perform minor repairs and minimal troubleshooting offsite with minimal supervision
- Test, make adjustments, and verify proper operation of all repairs and adjustments
- Prepare and complete job-related documents, write service reports, and maintain clear customer records
- Operate equipment and vehicles with possession of all necessary licenses and certificates
- Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
- Adhere to contamination control and HAZMAT rules and regulations
- Maintain all company equipment, tools, and vehicle in a good, clean, and working order
- Communicate job progress to supervisor and customer as needed
- Complete assigned jobs and tasks to meet flat rate time and re-work standards
- Work overtime as required by workload and customers' needs
- Complete all assigned Technician Training Path courses and safety training in a timely and proficient manner
- Project professionalism with both internal and external customers, including personal appearance
- Requires regular and punctual employee attendance
Requirements
- At least two years of diesel-powered heavy equipment repair experience in a field environment
- MSHA certification preferred
- Air conditioning certification preferred
- Crane/Rigger certifications preferred
- High school diploma or equivalent preferred
- Graduation from a diesel technology program preferred
- Valid Driver's license required
- Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
- Must have all required mechanic hand and pneumatic tools (metric/standard)
Knowledge, Skills, and Abilities
- Knowledge of safe work procedures and practices
- Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
- Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
- Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
- Exceptional skills in customer service
- Basic diagnostic and troubleshooting skills
- Planning and organizing skills to prioritize and plan work activities
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to operate a crane and forklift, and obtain required certifications/licenses
Physical Requirements
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Frequently moves materials or equipment weighing up to 80 pounds
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet
