Job Description
Job Description
Job Summary :
The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business. This includes special projects, recommendations, opportunity analysis, and other efforts in support of HOLT parts and service teams.
The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.
Essential Functions :
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Represents HOLT CAT as a technical expert at customer sites
- Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild
- Monitors, inspects and evaluates customer’s machine conditions to forecast repairs
- Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed
- Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals
- Interact with the customer to foster adoption of the complete HOLT / CAT product offerings
- Performs and completes all tasks with little to no supervision
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
Knowledge, Skills, and Abilities :
Ability to learn and retain knowledge of CAT equipment, including their designs, component systems, repair, and maintenanceIntermediate computer skills including the ability to navigate, understand, and perform work tasks in Microsoft Office products like Excel, Word, PowerPoint, Outlook, etc.Ability to operate hand tools and inspect specific web applicationsExcellent work habits, accuracy, attention to detail, and quality of workExcellent verbal and written communication skillsInterpersonal skills sufficient to engage with customers, vendors, and peers to exchange information, motivate, influence, and persuadeTime management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work resultsCritical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problemsAbility to work independently and as part of a teamAbility to be self-starting, self-motivated, and be a leaderAbility to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objectsAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesEducation and Experience :
High school diploma or equivalent required; Specialized technical training and / or a degree in Business preferred1-3 years CAT Equipment experience requiredAdditional Requirements :
Must be able to drive a company vehicleSupervisory Responsibilities :
NoneTravel :
Up to 75% travel may be requiredValid Driver’s license requiredMust have a safe driving recordPhysical Requirements :
Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reachingConstant movement and use of hands, this position requires good manual dexterityConstant movement and use of limbs; this position requires good manual dexterity, balance, coordination, and staminaCommunicates with customers and co-workersRoutinely reacts to visual, auditory, and other signals including alarms and instructionsMust be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueBe able to maneuver safely and work underneath equipmentFrequently lifts and moves materials and equipment up to 70 lbs.Ascends / descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and / or equipmentWork Environment :
Industry standard PPE and appropriate safety equipment requiredFrequently works outdoors around moving mechanical parts and noise level may be loud at timesExposure to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityExposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipmentRegularly perform work in cramped spaces, awkward positions, and / or high placesExposure to minor burns, cuts, bites, or stingsFrequently works at fast pace with unscheduled interruptionsDisclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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