What are the responsibilities and job description for the Technical Communicator position at BD Holt Company?
Job Description
Job Description
The Technical Services Communicator is responsible for analyzing and communicating technical product issues involving all products and attachments that the company sells and services to primarily external customers.
The incumbent in this position is expected to model the following practices on a daily basis :
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal / external resources;
Participate in ongoing self-development.
Knowledge, Skills, and Abilities :
Knowledge of and ability to explain safety practices, mechanical repair, service procedures, and techniques
Knowledge of CAT models / machines and safe operation procedures, maintenance practices, and troubleshooting of hydraulic and electrical systems
Computer and software knowledge, including intermediate-level skills with Excel and Word-CAT ET and CAT SiS 2.0
General mathematical skills to include basic adding, subtracting, multiplication, and division
Advanced skills in repairing hydraulic controls and electrical systems
Ability to communicate clearly and effectively, both verbally and in writing
Ability to understand technical manuals, software specifications, hardware principles of operations, and systems software operations
Ability to think logically for interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Organizational ability and confidence to work independently
Essential Functions :
Evaluates and analyzes product issues to support Parts, Service, and Sales business objectives.
Researches product issues using Cat tools, PSCRM database, and troubleshooting skills and helps resolve issues
Communicates solutions in an accurate and timely manner
Advises and reports all pertinent technical data to external customers to ensure the satisfaction of our product and maintain alignment of Company Core Values
Manages technical services tooling and databases to ensure the success of key service functions
Liaisons with all manufacturers and all departments regarding product issues and solutions to provide effective solutions to customer issues
Shares responsibility with other team members in acting in a manner that ensures continued stability and growth of all members of the team
Records all solutions and recommendations in the PSCRM database
Facilitates customer calls during both office hours and after hours
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Education and Experience :
High school diploma or equivalent required.
Bachelor’s degree in Mechanical Engineering or related field preferred
Three or more years of related experience required
Supervisory Responsibilities :
None
Travel :
Travel up to 5%
Physical Requirements :
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
This role frequently communicates with others, and must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment :
This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motion
Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Technical Communicator?
Sign up to receive alerts about other jobs on the Technical Communicator career path by checking the boxes next to the positions that interest you.
