Technical Communicator

Job Description

Job Description

Job Summary :

The Technical Communicator is responsible for analyzing and communicating technical product issues involving all products and attachments that the company rents and services to internal and external customers.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Supports TFR by evaluating, analyzing, and advising on CAT and Allied product issues
• Researches product issues using CAT and Allied machine tools, platforms, and systems to include using failure analysis to determine root cause
• Communicates solutions in an accurate and timely manner
• Attends manufacturer training as needed, including any vendor training necessary for warranty requirements
• Facilitates and conducts product specific training in the field, as needed
• Advises and reports all pertinent technical data to field and shop service to ensure satisfaction of our product and maintain alignment of Company Core Values
• Manages product support tooling and databases to ensure success of key service functions to include CAT and allied campaigns and service letters
• Liaisons with all manufacturers and departments regarding product issues to provide effective solutions to machine repair
• Shares responsibility with other team members in acting in a manner that ensures continued stability and growth of all members of the team
• Records solutions and recommendations in shared database
• Facilitates technical calls during both office hours and after hours, as needed
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements

Work Environment :

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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