What are the responsibilities and job description for the Technical Service Technician position at BD Holt Company?
Job Description
Job Description
Job Summary : This position is responsible for performing high-quality troubleshooting, analysis, and repair work on heavy equipment in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. In addition, this position requires a detail-minded individual with thorough construction equipment knowledge.
Essential Functions :
Performs troubleshooting and diagnosing of equipment malfunctions and failures
Advises customer of problem areas, recommends repair solutions, acquires customer approval, and orders appropriate parts in order to repair equipment in a timely manner
Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to dealership and CAT standards
Maintain technical proficiency through self-study and / or successful completion of required training courses in order to increase job-related competencies
Performs product improvement updates as needed
Completes all documents associated with repairs in a timely manner
Maintains all equipment and work areas – keeps in good, clean, and orderly condition
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Works overtime as required by workload and customers’ needs
Updates job knowledge by participating in educational opportunities; e.g., Technical Service Department Training Paths
Performs other duties as assigned
Knowledge, Skills, and Abilities :
Advance knowledge of hydraulics, electronic controls, electrical systems / components, and core machine models
Thorough knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Demonstrates proficiency with current computer software, related hardware, and electronic machine systems
Operation and control skills - Controlling operations of equipment or systems
Equipment selection skills - Determining the kind of tools and equipment needed to do a job
Ability to assess the condition of used equipment and basic knowledge of used equipment values
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to work independently and within a team in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness
Exceptional organizational, self-management, time management, and multi-tasking skills
The ability to read, write, and understand information
The ability to listen to and understand information and ideas presented through spoken words and sentences
Additional Requirements :
Must have / acquire mechanic hand and pneumatic tools (metric / standard)
Education and Experience :
Three to five years of work-related skill, knowledge, and experience with construction equipment is required
High school diploma or equivalent preferred
Valid Driver’s license required, CDL preferred
Supervisory Responsibilities :
None
Travel :
Daily local trips to the customer site with occasional overnight stays are possible
Physical Requirements :
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends / descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and / or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Technical Service Technician?
Sign up to receive alerts about other jobs on the Technical Service Technician career path by checking the boxes next to the positions that interest you.
