What are the responsibilities and job description for the Customer Service/Sales position at BDP Groups LLC?
Job Summary
We are seeking a Client Services Specialist to join our team. The ideal candidate will be responsible for managing phone inquiries, screening clients, and ensuring all necessary paperwork is collected and organized for obtaining police reports. The role requires excellent customer service skills, attention to detail, and the ability to handle sensitive information with discretion.
Responsibilities
- Organize and manage the call flow process to ensure efficient handling of incoming calls related to police report requests.
- Screen clients over the phone to verify the necessary information and documents required to obtain police reports.
- Ask detailed and relevant questions to gather as much information as possible from clients regarding their requests for police reports.
- Accurately document client information and ensure all details are recorded in compliance with company requirements.
- Maintain a clear and organized tracking system for client calls, follow-ups, and submitted paperwork.
- Communicate effectively with clients to resolve questions or clarify details about the police report process.
- Collaborate with the team to ensure seamless client service and follow-up on any incomplete or missing information.
Qualifications
- Strong organizational skills with high attention to detail for managing client documents and paperwork.
- Excellent customer service and communication abilities, particularly over the phone, to assist clients with their needs.
- Ability to handle sensitive or confidential information with professionalism.
- Experience in handling client screening or administrative tasks in a legal or service-related environment is a plus.
- Familiarity with aviating processes or willingness to learn
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 25 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Night shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Opelika, AL 36801 (Required)
Ability to Relocate:
- Opelika, AL 36801: Relocate before starting work (Required)
Work Location: In person
Salary : $15