Service Lead & Dispatch (free healthcare)

                                      Service Lead & Dispatch 

Job Title: Service Lead & Dispatch
Division: BDS Project
Location: Rochester, MN
Hours: Monday - Friday, 8:30 AM to 5:00 PM (40 hours per week)
Salary: $26.15 - $36.22 per hour (Performance-Based Pay)
Lunch: 30-Minute Unpaid Lunch Break (Mandatory)
Breaks: Two 15-Minute Paid Breaks (Mandatory)

Company Overview:

BDS Contract Door & Hardware Co. is a leading national distributor and integrated solutions provider specializing in commercial construction. With a diverse range of products, including doors, hardware, specialty items, and electronic access control devices—we serve both new construction and renovation projects. We pride ourselves on our professionalism, integrity, and long-standing relationships in the commercial construction industry.

Position Overview:

We are looking for a motivated and customer-focused Service Lead & Dispatch to join our team. The Service Lead & Dispatch is responsible for overseeing and coordinating the delivery of services to customers, ensuring that the necessary resources (such as technicians, drivers, or equipment) are allocated efficiently and on time. This role typically includes both leadership and logistical responsibilities, ensuring high service standards are maintained. 

Key Responsibilities:

• Team Leadership: Leading and supervising a team of service technicians or personnel, ensuring they are trained, motivated, and effectively carrying out their duties.

• Dispatch Operations: Managing the scheduling and dispatch of service calls, ensuring the timely and accurate assignment of tasks to the appropriate personnel.

• Customer Interaction: Handling customer inquiries, complaints, and service requests, ensuring a high level of customer satisfaction and resolving any issues that arise.

• Coordination & Communication: Coordinating with internal teams, such as customer service, operations, and management, to ensure seamless service delivery and operational efficiency.

• Monitoring & Reporting: Tracking performance metrics, monitoring service quality, and generating reports to assess team performance and customer satisfaction.

• Problem-Solving: Addressing challenges in the field, troubleshooting problems, and finding quick solutions to minimize service disruptions.

Preferred Qualifications

• Industry Knowledge: Familiarity with commercial doors, hardware, or related products is a plus.
• Sales Certifications: Experience with sales training or certifications (e.g., SalesForce, Sandler Sales Training) is a bonus.

Qualifications:

• Proficient in reading and interpreting construction blueprints and specifications.
• Familiarity with estimating software and digital tools.
• Strong organizational skills and a keen attention to detail.
• Excellent communication and interpersonal skills.
• Experience in Division 8 (doors, frames, hardware) or construction estimating is advantageous but not mandatory.
• Ability to manage multiple projects and adapt to changing priorities.

Required Skills/Abilities:

• Excellent communication skills
• Problem-solving aptitude
• Excellent interpersonal and customer service skills
• Excellent sales and negotiation skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong math and matching skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Proficient at service or sales software
• Experience in project coordination.
• Strong written, verbal, and presentation skills.
• Proficiency with Microsoft Office and Bluebeam or equivalent .pdf editor.
• Work effectively in a team environment and maintain a positive attitude.
• Be able to manage multiple projects at the same time.
• Experience with project management/estimating software

Education and Experience:

• Bachelor's degree (or equivalent experience) in a relevant field is a plus or at BDS desertion.
• At least three years of related experience required or at BDS desertion.

 Benefits include:

BDS Contract Door & Hardware Co. is partnered with a Professional Employer Organization (PEO), allowing us to offer our employees access to a variety of better, more affordable benefits. The PEO helps streamline many administrative functions like payroll, benefits administration, compliance, and workers' compensation.

• Motivosity Rebates Bucks:
  Motivosity is a cloud-based software for BDS employees to promote positive employee engagement in the workplace. BDS sets goals to reward employees with dollar rebates to achieve and get recognition for going up and beyond. Employees are given $5 per month to pass and receive funds from peers as a thank you or recognition of doing an outstanding job.
• Weekly Paychecks
• Product Discount
• 401K Plans (up to a 4.5% Employer Match)
• Paid Time Off (2 weeks starting)
• Medical Plans (starting at $FREE Premium paid for by BDS)
• Dental Plans (starting at $FREE Premium paid for by BDS)
• Vision Plans (starting at $FREE Premium paid for by BDS)
• FSA Spending Account
• HSA Savings Account
• Life Insurance (BDS pays for $10K in coverage per employee)
• Supplemental Life Plans (starting at $0.62 per pay period)
• Short Term Disability Plans (starting at $1.80 per pay period)
• Long Term Disability Plans (starting at $6.38 per pay period)
• Legal Assistance Plan (starting at $3.92 per pay period)
• Accidental Insurance Plans (starting at $1.92 per pay period)
• Critical Illness Insurance Plans (starting at $1.58 per pay period)
• Hospital Indemnity Insurance Plans (starting at $4.71 per pay period

Benefits are voluntary and available during open enrollment. Open enrollment occurs when you first join the company, or if you experience a life-changing event, such as marriage or the birth of a child. Additionally, open enrollment takes place at least once a year, typically starting in January, giving you the opportunity to review and adjust your benefits plan.

Please note that all listed products and pricing are subject to change with a 30-day notice. The pricing provided is current at the time of this posting but may differ once you are hired.

Salary : $26 - $36