Operations Manager

Description

Operations Manager

Responsibilities

• Fulfill the duties and responsibilities of the Institute Director in the Director’s absence.
• Partner with the Director to cultivate an environment where employees respect and adhere to the company core values of quality, integrity, and ownership thinking by integrating these values into all programs and practices, developing consequences for non-compliance, and supporting an Open-Door Policy.
• Partner with Director to effectively manage revenue sales and expenses (payroll, supplies) to achieve specified revenue and expense goals and retail and service benchmarks.
• Partner with Director to plan and grow the Institute as a profitable business while reinforcing the mission and education standards as established by Aveda.
• Monitor education delivery to ensure compliance with the implementation of the Aveda curriculum, and the achievement of student outcomes (completion, licensure and placement) exceed the company standards.
• Partner with Director to implement and model customer service standards by ensuring unparalleled excellence in institute and retail standards, enhanced customer service experience and creating an environment that exceeds customer service expectations that are aligned with guest expectations and company goals.
• Partner with Director to ensure the Institute operational systems, processes and policies are consistently implemented according to company standards.
• Partner with Director to create a student learning experience within an environment that is guest and student focused, which demonstrates adaptability and sponsors continuous learning.
• Partner with Director to ensure the institute campus is always presented in original “like new” condition, through the development and implementation of an effective maintenance plan, weekly “walk-throughs” and responsiveness to unforeseen situations as required.
• Opening checklist and huddle.
  
  

General

• Work in accordance with the Aveda Mission Statement; adhere to company policies and procedures.
• Manage expenses within fiscal guidelines
• Participate in team meetings
  
  

Minimum Requirements

• Must be motived and able to work with minimal supervision
• Desire to work in a fast-paced environment
• Ability to maintain confidentiality
• Detail oriented and organized
• Excellent verbal and written communication skills
• Must have good follow-up skills
• Be willing to assist all team members and able to prioritize workflow
• Excellent computer skills with Excel, Word, PowerPoint and Outlook
• Goal driven and proactive
• Excellent customer service skills
• Must be able to work a flexible schedule including evenings and weekends
• Ability to travel as needed
  
  

Supervisory Responsibilities

There are no supervisory responsibilities for this role.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in a variety of environments. These include but are not limited to driving in the employee's car and working in an office setting. Work could also involve time spent in school, salons or spa environments.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.