Operations Manager

Operations Manager - Medical Aesthetics Clinic

At Be CLINICAL, we are dedicated to enhancing natural beauty through innovative, non-surgical aesthetic treatments. Our commitment to being at the forefront of aesthetic medicine drives us to offer personalized care that helps our clients achieve their aesthetic goals with safe and effective treatments.

Position Overview:

We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our medical aesthetics clinic. This role is pivotal in ensuring that our clinic functions efficiently and delivers exceptional patient care. The ideal candidate will have a strong background in healthcare operations, excellent leadership skills, and a passion for creating and maintaining structured processes.

Key Responsibilities:

1. Operational Leadership

• Oversee the day-to-day operations of the clinic, ensuring smooth and efficient workflows.
• Develop, implement, and review operational policies and procedures to enhance efficiency and productivity.
• Ensure compliance with healthcare laws, regulations, and industry standards.
• Coordinate and manage staff schedules and patient appointments to optimize service delivery.

2. Staff Management and Development

• Recruit, train, supervise, and evaluate clinic staff, fostering a positive and professional work environment.
• Develop and implement clear onboarding and training programs for all new hires.
• Establish and maintain staff disciplinary policies and procedures to ensure accountability.
• Conduct regular staff meetings to communicate updates, gather feedback, and promote team cohesion.

3. Inventory and Resource Management

• Oversee inventory management, including ordering and maintaining clinic supplies and products.
• Develop a reliable system to manage inventory levels, track usage, and prevent shortages or overstocking.
• Negotiate and maintain relationships with vendors to ensure cost-effective procurement of supplies and equipment.

4. Patient Experience and Quality Assurance

• Ensure high-quality patient care by collaborating with medical professionals and overseeing patient services.
• Address patient inquiries and resolve issues promptly and professionally.
• Implement quality control procedures and safety measures to maintain high standards of service.
• Monitor patient satisfaction and implement improvements based on feedback.

5. Financial Oversight

• Manage financial operations, including budgeting, billing, and financial reporting.
• Monitor expenses and implement cost-effective operational improvements.
• Collaborate with senior leadership to align financial goals with operational strategies.

6. Strategic Planning and Growth

• Collaborate with senior leadership to formulate strategic plans that drive business growth and operational excellence.
• Implement marketing strategies to attract and retain clients.
• Stay current with industry trends and introduce new services as necessary.

Qualifications:

• Proven experience in operations management, preferably within the healthcare or medical aesthetics industry.
• Strong background in business development with a track record of successful project management.
• Excellent leadership and management skills, with the ability to guide and motivate a diverse team.
• Strong understanding of business and financial management principles.
• Familiarity with health and safety regulations and medical laws to ensure the clinic’s compliance.
• Exceptional customer service skills and the ability to resolve issues efficiently.
• Excellent communication and interpersonal skills, with the ability to present ideas clearly and persuasively.
• Ability to handle high-stress situations and make critical decisions in a fast-paced healthcare environment.
• Proficiency in using clinic management software for tasks like appointment scheduling, record keeping, and reporting.
• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred).

Key Traits We’re Looking For:

• A natural problem solver who thrives in creating order out of chaos.
• Detail-oriented, yet able to see the big picture and prioritize effectively.
• Calm under pressure and able to handle challenges with professionalism.
• A proactive leader who inspires confidence and accountability among the team.

Why Join Us?

You’ll have the opportunity to make a significant impact in a growing medical aesthetics practice. This is a chance to bring your operational expertise to a clinic that values exceptional patient care and employee well-being. You’ll work alongside a passionate team in a dynamic, fast-paced environment where your contributions will directly influence the clinic’s success.

Application Instructions:

If you’re ready to bring organization, leadership, and operational excellence to our clinic, please submit your resume and a cover letter detailing your relevant experience and vision for this role.

Job Type: Full-time

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• San Ramon, CA 94583 (Required)

Ability to Relocate:

• San Ramon, CA 94583: Relocate before starting work (Required)

Work Location: In person

Salary : $95,000 - $110,000