Program Manager - Parent Services

Job Overview: 

The Program Manager manages and supervises Program Contracts and Staff for BSI’s Parenting Division. Ensures that all services provided follow Federal, State, and local County applicable standards, guidelines, and regulations. Make sure that the program is in alignment with Be Strong International’s (BSI) Vision and Mission. Manages the work to ensure the delivery of high-quality services with excellence. Develops and directs customized solutions to individual client needs. Collects and analyzes data to appropriately measure program’s outcomes and deliverables. Knowledge of the field's policies, procedures, and practices. Has authority for personnel decisions (performance, or disciplinary actions) and should have 2 or more direct reports. Requires a bachelor’s degree and/or 10 or more years of experience supervising others and overseeing parenting programs. 

Additional Responsibilities and Duties

• The Program Manager will ensure direct reports are properly trained on: Contract Compliance, Deliverables, Program Curriculum, and Training Compliance.  
• The Program Manager will ensure all staff follow State requirements on reporting child abuse and neglect. 
• Create necessary systems for program management. 
• Create and/or update all forms in a timely manner such as: SOP, Participant Application (intake form), Parent Handbook (if necessary), Policies & Procedures, and Surveys required by the funder and/or BSI. 
• Update Contract amendments or modifications as needed. 
• Able to read budgets and spend money accordingly throughout the first 10 months of the contract year. 
• Make purchases for program with agency’s credit card, upload receipts or invoices in PDF form (not a picture) into Bill.com 
• Ensure purchases made with the agency’s credit card are allocated correctly.  
• Support in making updates ‘Continuation Application’ for funding renewal, at the end of each program year. 
• Work together with the Accounting Manager and accounting for budget purposes, spending the money allotted by the end of each quarter. 
• Maintain good working relationships with the Contract Managers, program staff, evaluator and curriculum developer, as well as Community Leaders and partners. 
• Attend all required meetings, webinars, workshops, and seminars. 
• Give administrative guidance and support to program team, Data Analytics team, and Bookkeeper. 
• Plan, Coordinate and schedule all the mandatory Program's activities and events timely. 
• Ensure the Program is properly staffed at all times.  
• Oversee and evaluate staff performance, ensuring maintenance of high standards across all duties. 
• Review and verify Weekly Logs of services and billed units for accuracy and completeness. 
• Monitor, review and sign Case Notes submitted by staff. 
• Monitor, review and sign weekly unit reports submitted by staff. 
• Coordinate and supervise staff participation in monthly Community Engagement Events. 
• Review assessments and referrals to ensure timeliness and appropriateness. 
• Perform periodic audits on client file organization and compliance with documentation standards to provide constructive feedback.  
• Ensure client files are organized with proper documentation in preparation for Funder monitoring. 
• Ensure service units in Funder’s platform are accurately entered and match service units in daily logs and case notes in preparation for Funder monitoring. 
• Ensure staff are actively recruiting families. 
• Set and monitor task completion deadlines, promoting independent work habits. 
• Facilitate team-building activities to enhance staff relationships and collaboration. 
• Track and ensure timely completion of required training for all staff members. 
• Regularly meets with the Data Department to analyze data, catching any errors or omissions. 
• Regularly meets with team to go over any challenges and come up with strategies. 
• Assist the Executive team and Accounting Manager with ideas for new fundings. 
• Build Community relations to enhance current funding and build linkage to additional services. 
• Complete probationary period and yearly evaluations objectively for all employees. 
• Complete program observations and curriculum fidelity implementation, if applicable. 
• Responsible for providing PIP (Performance Improvement Plans), Verbal and/or Written Warnings whenever these are necessary. 
• Complete any required training before the deadline (as provided by the onboarding process or your direct coordinator upon hire). 
• Other duties as assigned. 

Required Experience, Qualifications and Skills:  

• Bachelor’s degree required and/or 10 or more years of experience supervising others.  
• English language is required (can read, write and speak fluently).  
• Three (3) or more years of experience in related work fields.  
• Leadership skills to lead team members towards achieving a common goal.  
• Excellent self-starter and self-motivated.  
• Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint, Outlook and Excel.  
• Ability to learn new software and utilize new tools.  
• Time Management skills.  
• Detailed oriented.  
• Excellent communication skills (written and verbal).  
• Must be able to successfully pass Level II background check. 
• Must possess a sense of urgency.   
• Must be able to prioritize tasks effectively. 

Essential Job Demands and Responsibilities:  

• Have reliable transportation.  
• Able to travel to multiple locations in a single day (sometimes within various counties). 
• Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.  
• Implement core values for all tasks and activities within the workplace. 
• Under special circumstances, available for work beyond 5:00 p.m. or during office closures as needed.  

Competencies: 

The Program Manager in this role will have a mix of leadership, planning, and financial skills. Key competencies include staff management, program coordination, budget oversight to ensure compliance. The role demands strong communication abilities to maintain relationships with stakeholders and the community. Data analysis, staff training, and problem-solving skills are also crucial. The ideal candidate should be well-organized, able to think strategically, and capable of fostering community partnerships to support and grow the program. 

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 Characteristics Strongly Desired: 

• Creativity/Innovation: Develop new and unique ways to improve the image and functional capacity of the organization and to create new opportunities. Proactiveness and initiative are highly valued. 
• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization. 
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. 
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. 
• Focus on Client Needs: Anticipate, understand, and respond to the needs of schools, community organizations and individual clients to meet or exceed their expectations within the organizational parameters. 
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. 
• Lead: Positively influence others to achieve results that support the sustainability of the organization. 
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. 
• Organized: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities. 
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results. 
• Replicate Core Values: Implement core values for all tasks and activities within the workplace. 

Physical Demands:  

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. 

Limitations and Disclaimer: 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.  Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. 

  

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed 

Salary : $60,000