Crisis Intervention Specialist

Position Summary:

The Crisis Intervention Specialist position is vital in addressing the growing demand for immediate, community-based mental health and substance use support. By responding directly in the field, the CIS stabilizes crises, triages client needs, and facilitates voluntary, non-medical transports to divert individuals from emergency rooms when they do not require hospital care. This reduces unnecessary strain on police, EMS, and fire departments. The role is critical in bridging service gaps, supporting diverse populations, and enhancing community well-being through best practices in prevention, de-escalation, and continuity of care for those in crisis.

About us:

Be Well OC is working to make Orange County the happiest and healthiest community in the United States—and that starts with a world-class mental health care system. Our mission is to make compassionate mental health care more accessible for our community.

Locations:

Field assignments includes Irvine, Laguna Beach, Westminster, Huntington Beach, Garden Grove

Essential Functions/Responsibilities

• Work Mobile Crisis shifts patrolling the streets and parks of assigned city.
• Assume primary responsibility for making mental health assessments of clients and for providing crisis counseling.
• Maintain confidentiality and respect the boundaries of clients experiencing emotional distress.
• Attend required department and clinic meetings and share in other responsibilities as relevant.
• Complete all required trainings as arranged by Be Well.
• Make transport decisions regarding client care.
• Transport clients in distress using a large passenger van.
• Utilizes de-escalation techniques and crisis communication/management.
• Serves as clinical consultant to Crisis Intervention workers

Education and/or Experience and Skills and Abilities

• Two years of experience in crisis intervention or delivery of mental health services in non-traditional settings.
• Bachelor’s Degree or commensurate experience.
• Valid and unrestricted driver’s license with clean driving record with reliable transportation and a willingness to operate their personal vehicle in the course of employment (mileage reimbursed at IRS rate).
• Must be American Heart Association BLS certified on the date of employment or within 60 days of employment and maintain current certification throughout employment.
• Ability to promote a positive, supportive recovery culture.
• Demonstrates interpersonal/cultural sensitivity to work with diverse and disenfranchised mental health populations.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint).
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Knowledge of Orange County resources (housing, substance abuse, mental health, shelters, etc.).
• Ability to drive and to repeatedly climb in and out of a large commercial van.
• Ability to drive a large passenger van.
• Ability to operate a cell phone, police radio and lap-top computer.
• Ability to occasionally lift at least 50 kg.
• A sense of humor.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. The position continually requires demonstrated poise, tact, and diplomacy.
• Work requires continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
• Ability to gain trust and build rapport with diverse populations.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Good judgment with the ability to make timely and sound decisions.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Addiction Medicine
• Psychiatry
• Public Health

Schedule:

• 12 hour shift
• Day shift
• Night shift

Experience:

• crisis intervention or related: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $27 - $32