Office Lead for Primary Care Clinic

Office Lead - Primary Care Clinic

Position Overview:
The Office Lead is a key leader responsible for ensuring the efficient operation of the primary care clinic. This dynamic role requires strong leadership, organizational, and communication skills, alongside a commitment to excellence in healthcare administration. The Office Lead will oversee various aspects of clinic operations, including patient relations, regulatory compliance, and office operations. This position demands the ability to manage budgets, coordinate staff, and maintain the clinic's smooth day-to-day functioning in a fast-paced environment.

Key Responsibilities:

• Patient Relations:
• Oversee reception, appointment scheduling, and patient inquiries to ensure a positive experience.
• Address patient concerns or complaints professionally and promptly.
• Implement protocols to maintain patient confidentiality and privacy in compliance with HIPAA regulations.
• Regulatory Compliance:
• Stay current with healthcare regulations and ensure the clinic adheres to HIPAA, OSHA, and other relevant laws.
• Maintain accurate and up-to-date medical records in accordance with legal requirements.
• Enforce policies and procedures to mitigate risks and ensure patient safety.
• Office Operations:
• Coordinate with medical staff to optimize patient flow and maximize operational efficiency.
• Oversee inventory management, ensuring adequate stock levels of medical and office supplies, and manage ordering using inventory app (Sortly).
• Coordinate and supervise cleaning, handle maintenance and equipment repairs, and maintain the facility, ensuring everything stays within budget.
• Technology Integration:
• Generate clinic and provider data/reports using EMR (eClinicalWorks) on a weekly or monthly basis, as needed.
• Ensure effective training for staff on the use of technology tools and software applications.
• Maintain proficiency in office software applications and electronic health records (EMR) systems.
• Financial Management:
• Oversee billing, coding, and collections processes in collaboration with the billing team.

Conclusion:
The Office Lead is essential to the smooth functioning of the primary care clinic, ensuring operational efficiency, regulatory compliance, and a positive patient experience.

This multifaceted role demands strong leadership, organizational skills, and a commitment to continuous improvement in healthcare administration.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred). A combination of education and relevant work experience may be considered.
• Minimum of 3 years of experience in medical office management or healthcare administration.
• eClinicalWorks (ECW) experience a plus
• Bilingual (Spanish) a plus
• Strong leadership, communication, and interpersonal skills.
• Proficiency in medical billing, coding, and insurance procedures.
• Solid understanding of healthcare regulations and compliance requirements.
• Ability to multitask, prioritize effectively, and resolve problems in a fast-paced environment.

This position offers an exciting opportunity to play a pivotal role in the success of a primary care clinic by ensuring top-tier operations and patient care.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $55,000 - $65,000