What are the responsibilities and job description for the Director of Area Operations position at Be Worthy Foods Akron LLC?
DAO (District Area Operator) is responsible for overseeing the operations of multiple Wendy's restaurants within a designated geographic area, ensuring high standards of customer service, profitability, and compliance with company policies by managing restaurant General Managers, monitoring sales performance, controlling costs, and driving overall operational excellence across their district.
Key Responsibilities:
- Restaurant Performance Management:
- Monitor sales and profit goals for each restaurant in their district, identifying areas for improvement and implementing corrective actions.
- Analyze financial reports to identify cost control opportunities and manage labor expenses.
- Regularly review operational metrics like customer satisfaction scores, food safety compliance, and employee turnover to ensure quality standards are met.
- Recruit, hire, and develop high-performing General Managers for each restaurant within their district.
- Provide ongoing coaching, feedback, and performance evaluations to General Managers to enhance their leadership skills.
- Foster a positive work environment and promote employee engagement across the district.
- Monitor sales and profit goals for each restaurant in their district, identifying areas for improvement and implementing corrective actions.
Required Skills and Qualifications:
- Proven experience in multi-unit restaurant management, ideally within the quick service restaurant (QSR) industry.
- Strong leadership and coaching abilities to develop and motivate a team of General Managers.
- Excellent analytical skills to interpret financial data and identify areas for improvement.
- Strong communication and interpersonal skills to effectively interact with employees, customers, and corporate leadership.
- Ability to travel frequently to visit restaurants within their assigned district.
