What are the responsibilities and job description for the Dental Patient Care Coordinator position at Beachwood Dental?

Join the Beachwood Dental family where every role is vital and every team member is valued! We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks – it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference.

POSITION SUMMARY

Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas : public relations, practice promotion, facility utilization, and risk management.

Responsible for welcoming / dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.

Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.

PHYSICAL REQUIREMENTS

Must be able to meet the physical requirements and demands of an active position, including but not limited to : extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.

COMPETENCIES

Exceptional patient relations skills
Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
Ability to work with interruptions and to manage multiple priorities
Ability to speak, understand and write English
Knowledge of correct grammar, spelling, and punctuation
Knowledge of organizational filing procedures and systems
Proficiency in alphabetizing and filing
Ability to write legibly and work with numbers
Ability to meet deadlines
Ability to work unsupervised
Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory

SKILLS

Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)

Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)

Facilitation, problem solving, and presentation skills

Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)

SPECIFIC RESPONSIBILITIES

OFFICE PROTOCOL

certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)

Opens front office on time according to front office procedures and protocol

Answers the telephone per the Telephone Skills Protocol – First Voice on the Phone

Checks voicemails and answer incoming calls

Checks all emails at onset of the day and every 2-3 hours

Checks in patients and greet by name, alert staff of arrival

Turns on the voicemail system at closing

Backs up computer system

Closes the front office according to office procedures and protocol

Informs Practice Administrator of any non-functioning equipment

Informs Practice Administrator of any office supplies needs always keeping low costs in mind

RECORDS MANAGEMENT

Gathers, update and maintain patient contact and insurance information

Documents all New Patient referral sources and emails

Scans all pertinent patient documentation

Prepares patient info and records (xrays) for next day’s appointments by importing and / or scanning into patient’s electronic chart

Assists with all insurance claims, questions and follow-up when needed

SCHEDULING MANAGEMENT

Greets and welcomes patients and visitors using office protocol

Stands to greet New Patients, using eye-contact and office protocol for check-in

Confirms all unconfirmed appointments 48 hours in advance

Optimizes utilization of patient communication system (Opera DDS) for new and existing patients

Ensures welcome registration and link is sent out to all new patients prior to appointment

Verifies insurance for the next day and 2 days ahead for new patients

Completes the New Patient Intake as coached to encourage new patient to keep appointment

Checks in all patients using office protocol and announces arrival

Coordinates patient flow with Assistants

Ensures medical history forms and HIPAA forms have been updated by patients

Keeps reception area tidy, organized and stocked

Prepares and mails out or emails all thank you cards / new patient letters

Is responsible for Recall System and manages reactivation of overdue patients

Follows up on no shows and cancellations the same day and any additional follow up

Updates ASAP Lists

Is responsible for filling the hygiene schedules and keeping them filled to assist in exceeding goals

Makes calls and send letters to reactivate patients

Contacts new patients not scheduled in hygiene

Collects payments at front desk as a back-up

Ensures next appointment for re-care and if needed, appointment with the doctor is reserved

Posts checks as a back-up

Follows up with Practice Administrator on any patient concerns and / or complaints

Provides progress reporting and data monthly

Office Participation

Is an active participant in team meetings

Promotes team concept by interacting with others in the office & NO gossip rule

Represents office with pleasant demeanor, positive attitude, and personal grooming

Knows and support office philosophy and mission

Promotes the practice with enthusiasm and represent the practice philosophy for patient care and teamwork

Enlists the help of others and offer help when asked

Knows and follow all office policies and manuals

Prepares for and fully participates in morning huddle

Performs all other duties as requested by the Practice Administrator and Doctor

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