What are the responsibilities and job description for the Director Central Intake position at BEACON BEHAVIORAL SUPPORT SERVICES?
QUALIFICATIONS
- Masters Degree in Social Work or healthcare related field with 2 years psychiatric experience required or
- Bachelors Degree in Social Work or healthcare related field (Psychology, Social Work, Nursing, or Counseling) with 5 years' experience required or 10 years psychiatric health care experience.
SPECIFIC RESPONSIBILITIES AND DUTIES
- Supervises the staff of Central Intake, evaluates employee performance, and makes recommendations regarding employment actions.
- Oversees the workflow of the assigned unit.
- Makes programmatic and administrative recommendations in accordance with the agency/program goals and objectives.
- Receives and manages inquiry calls, documents information in an accurate and timely manner to assure rapid response to referral sources and/or patients and the appropriate tracking of information occurs.
- Develops and maintains effective working relationships with referral sources, clients and staff.
- Review patient information obtained during initial inquiry to determine necessity for level of care determination.
- Schedules face-to-face level of care screenings with individuals seeking mental health treatment within 24 hours of initial inquiry call. The Central Intake Supervisor or designee will facilitate face to face level of care determination.
- Effectively communicates the scope of services offered by Beacon Behavioral Hospital demonstrating a base knowledge of services, regulatory requirements, accreditation rules, and reimbursements issues.
- Upon completion of level of care determination, prior to committing client to our services, the Intake Coordinator will communicate clinical findings to the Director of Nursing and financial issues to the Administrator who will inform the physician and obtain approval to schedule admission.
- If referral to community resources is recommended the Central Intake Supervisor or designee will assist in referrals to the appropriate level of care.
- If/when admission to Beacon services is recommended and approved, this will be communicated to the client and/or caregiver, the Central Intake Supervisor or designee will facilitate obtaining client’s signatures on all necessary admission paperwork into the recommended services.
- Obtains consumer and physician feedback and inputs it into needed programs. Analyzes patient satisfaction and responds appropriately.
- Obtains pre-certification for services from insurance companies and maintains communication with the billing department as needed in regard to patient’s payer sources.
- Maintains referral log and communicates referral information to the supervisor and Administrator in weekly meetings.
- As directed by supervisor, participates in performance improvement plan which ensures important processes and activities are measured, assessed and improved upon.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
