Key Account Representative

Joining Beacon Building Products as a Key Account Specialist means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future.

Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.

What You Will Earn

• Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.
• 401(k) Match: Take advantage of our employer-matching contributions to help grow your retirement savings.
• Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
• Employee Assistance Program (EAP): Receive support through personalized care, family services, therapy, legal and financial assistance, and wellness programs.
• Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.
• Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.
• Legal Assistance: Access over 20,000 lawyers and comprehensive legal coverage for home, financial, consumer, auto, family, civil lawsuits, and estate planning—saving you time and legal fees.
• Protection for Your Finances & Identity: Stay secure with Norton LifeLock, offering identity alerts, credit monitoring, device security, dark web monitoring, parental controls, and more.
• Pet Insurance: Customize a plan that fits your budget, covering accidents, illnesses, and wellness, with Spot Pet Insurance.
  
  

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What You Will Do

• Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
• Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
• Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
• Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
• Make strategic recommendations to increase the adoption of private label products and digital solutions
• Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
• Ensure timely and accurate deliveries while assisting with various customer operations
• Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required
  
  

What You Will Bring

• Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
• Strong organizational skills with attention to detail
• Excellent problem-solving abilities and sound judgment
• Effective interpersonal and written/verbal communication skills
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
• Willingness to travel up to 25% for business purposes.
• Comfort with extended periods of desk work and heavy phone/email communication