What are the responsibilities and job description for the Tile Coordinator position at Beacon Building Products?
Joining Beacon Building Products as a Tile Coordinator means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future.
Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.
What You Will Earn
What You Will Do
Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference.
What You Will Earn
- Competitive Pay: We make sure that your hard work is recognized.
- Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
- Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.
- 401(k) Match: Ensure a secure future with fairmatching of your retirement contributions.
- Paid Leave: Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.
- Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.
What You Will Do
- Respond promptly to customer (roofers) requests via phone and email, addressing inquiries regarding price quotes, product availability, orders, vendor returns, billing issues, product details, order modifications, and cancellations
- Resolve customer complaints and concerns efficiently and professionally
- Process purchase orders using internal and external systems
- Build and maintain strong relationships with tile manufacturers and customers through phone and in-person meetings
- Coordinate order deliveries and loading with vendors and third-party loaders
- Communicate customer issues and requirements to the Outside Sales team
- Generate price quotes promptly and accurately
- Ensure compliance with customer financial service policies
- Maintain accurate and up-to-date open order files in the computer system; oversee each order from initiation to completion, ensuring timely billing and collaborating with the Accounts Payable Department when needed
- Adhere to pricing guidelines set by the Tile Department Manager
- Regularly update customer price lists based on vendor price adjustments
- Review all orders to anticipate additional customer needs
- Provide seamless support to colleagues during their absence, keeping the team’s goals in mind
- Collaborate with branches as necessary
- Perform other tasks as assigned by the Tile Department Manager
- Previous customer service experience; building products industry experience preferred
- Strong attention to detail and ability to work effectively in a team
- Knowledge of building materials is a plus
- Ability to communicate clearly and professionally via email with customers to ensure full understanding of order processes
- Spanish bilingual proficiency preferred
- Ability to quickly learn and retain a wide range of product knowledge
- Experience in multitasking with excellent organizational abilities to manage multiple projects and deadlines simultaneously
- Adherence to standardized communication guidelines set by the Manager to maintain consistency and set customer expectations
- Exceptional time management skills and ability to prioritize tasks effectively
- Microsoft Excel proficiency preferred
