Healthcare Account Manager

Job Description

Job Description

Title : Healthcare Account Manager

Reports to : Regional Manager, Rocky Mountain Region

Date : 11 / 11 / 2024

Department : Sales

Status : Exempt

Job Function / Purpose :

The mission for the Healthcare Account Manager (AM) is to help enable Beacon clients to obtain maximum benefit and service from their systems and solutions investment. This role is based in the Denver metro market and is responsible for healthcare accounts in greater Colorado market. This position is responsible for selling hardware & software solutions and will include the full Beacon Healthcare Line Card. The Healthcare Account Manager drives sales revenue by :

• Building and maintaining relationships with key stakeholders in their assigned accounts;
• Penetrating assigned accounts at both the IDN and facility level in the Healthcare Acute & Post-Acute Care markets;
• Become a trusted advisor and subject matter expert in Critical Communication Technologies including Rauland Nurse Call products / solutions, to meet the needs of their customer accounts;
• Promoting Beacon Communications entire solution portfolio that include, Audio-Visual, Security and other Clinical Solutions;
• Maintaining an on-going account strategy for selling Beacon products and services to both named client accounts and New Logo accounts as assigned.

The Account Manager position is critical in delivering an unequaled customer experience. In this open territory, you will be assigned both named customers and strategic target accounts. The Healthcare AM is responsible for achieving sales quota and assigned account objectives. The AM has the unique challenge of understanding our customers needs and strategic goals to uncover how Beacon can best serve them in achieving their objectives. At the same time, the AM must act as an influencer, connector, and coordinator to ensure that we are pulling together the right Beacon Team, at the right time, to deliver the right Beacon products and services. The objective for each Account Manager - gaining the trust of our customers, being a valued technology partner and expanding Beacon Communications share of wallet of assigned customers.

The successful AM will enlist the support of the vast Beacon Communications resources Implementation, IT, Service Delivery colleagues as well as other sales and management resources. The role is responsible for the coordination of company executive involvement with customer leadership and will work closely with Project Managers to ensure customer satisfaction and ongoing customer retention. The salary range for this role is $85,000 - $100,000, and compensation will be determined by a combination of factors such as, but not limited to : years of relevant experience, education, and more.

Duties and Responsibilities

Meeting and / or exceeding financial milestones, including, but not limited to, revenue, customer growth, and sales expenses.

Managing forecasts, pipelines, and predictability for revenue achievement.

Managing the entire sales and ownership life-cycle to ensure visibility into and predictability of the opportunity-to-close process.

Ensuring the highest levels of professionalism with our internal and external customers.

Acting as the Beacon representative to maintain positive relationships with all employees, customers, partners, and shareholders.

Providing timely and positive resolution of escalated sales-related issues.

Communicating with key customers, business partners, and executives on significant issues and accomplishments.

Attend tradeshows, training, and meetings as needed.

Maintaining accurate CRM forecasting and pipeline management.

Additional duties as needed.

Required Skills & Experience

Four-year college degree from an accredited institution

Strong PC proficiency

2 years of prior sales experience is required in the role of Account Executive

Healthcare Industry experience is required

25-50% travel and a willingness to work a flexible schedule as required

Excellent communication skills, both written and verbal

Desired Skills and Experience :

Prior experience selling healthcare related software and services is highly desirable

Work Environment :

Essential Functions :

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

An Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Salary : $85,000 - $100,000