What are the responsibilities and job description for the Program Manager - Managed Services position at Beacon Communications?
Job Function / Purpose :
The role of the Program Manager (PM) is to plan execute and finalize service and software maintenance projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members with the service and operations departments. It will also involve coordination of thirdparty contractors or consultants to deliver projects according to plan. The PM will also define the projects objectives and oversee quality control throughout its life cycle. The salary range for this role is between $75000.00 USD and $90000.00 USD commensurate on relevant job experience education and other factors.
The PM will ensure the effective alignment integration and control of all projects within key client accounts as assigned. The PM will apply program management principles to ensure all components of the program are appropriately delivered. The core elements of this role are organizing resources and seeing the program / projects through from origin to completion possessing ultimate responsibility for meeting business and client needs and ensuring our customers needs are being met. The role of PM will require an interactive relationship with Project Management Service as well as other departments within the company. Projects will originate in any of the Beacon offices and will require inperson meetings as needed.
The PM is expected to maintain a high level of communications with all parties and is authorized to make critical decisions on assigned projects anticipating and understanding potential issues to appropriately arm themselves with the necessary information to prepare organize plan and coordinate activities so agreements can be successfully executed. This role must establish rapport with the customers work within the customers facility specific requirements and fulfill the customers perceived needs while maintaining a positive professional working relationship. Customer Satisfaction is of the utmost importance in this role.
Key Accountabilities :
- Manage and organize all assigned agreements.
- Develop program and project plans schedules goals and budgets; identify resources needed for success.
- Develop communication plans to relay important information in a timely manner to the correct parties both internally and externally.
- Follow all processes and procedures in accordance with the company standards to ensure that a quality product is maintained and delivered within the predetermined time and cost.
- Facilitate regular communication and reporting to stakeholders providing updates on program status milestones and outcomes
- Assemble and coordinate the project team and assign individual responsibilities to team members.
- Work closely with all departments to ensure all procedures are being properly followed facilitating timely progress.
- Prepare requests for proposals and conduct all necessary meetings to facilitate selection of services and products.
- Prepare or review all managed services invoices related to your region.
- Track usage of prepurchased hours on managed agreements.
- Deliver all contractual requirements and close out contracts.
- Monitor and track program progress identifying risks and issues and implementing corrective actions as needed.
- Analyze project completion data to derive metrics on renewals for budgeting purposes.
Communication
Teamwork
Job Qualifications :
Education / Experience :
On the job experience and training may substitute as equivalent.
Work Environment :
Essential Functions :
This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Management has the right to revise this description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason as outlined in the employee manual or other written agreement.
An Equal Opportunity Employer
We do not discriminate on basis of race color religion national origin sex age disability genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on jobrelated factors.
Salary : $90,000
