What are the responsibilities and job description for the Lake Charles Justice Navigator position at Beacon Community Connections?
Job Description
Job Description
Salary : $37,500
Beacon Community Connections
Justice Navigator
Job Description
Lake Charles, LA
Navigators provide social care services through assessment, care coordination, and navigation of complex systems of care. The Navigator supports clients with social needs by connecting them to community resources, social services, and healthcare, including behavioral health. The Navigator serves as an advocate when facilitating access to services. The Navigator collaborates internally and externally to ensure clients receive resolutions for their social care needs. The Navigator reports directly to the CHW Coordinator.
General Social Care Responsibilities
Conduct an assessment of social needs.
Create a social care plan using person-centered principles.
Communicate on a regular schedule with clients through phone, video conference, text / email.
Document interactions with clients and community-based organizations on behalf of clients within Beacons Social Care Health Record (SOCHR) powered by Salesforce.
Provide education to empower and generate client self-sufficiency
Maintain a solution-oriented mindset for creative problem-solving of client social care needs
Attend Beacon-wide and service-line-specific meetings and events consistently
Other duties as assigned
Justice Hub Navigation Responsibilities and Metrics
Provide social care services to a justice-involved population
Provide services in person when necessary and appropriate
Communicate regularly with personnel and entities involved in client care (e.g., Parole Officer, Food Bank staff)
Comply with specific contractual obligations depending on the program or project
Participate in service meetings consistently (e.g., Huddles)
Beacon-wide Staff Responsibilities
Complete all work with Beacons mission and vision in mind, including assigned tasks or projects outside the scope of regular work responsibilities.
Work within the core value of Better Together by building and maintaining relationships with Beacon staff members, clients, and community partners.
Work within the core value of Self-Care by ensuring your own good physical and mental well-being and encouraging it in those around you.
Work within the core value of Lifelong Learning by engaging in staff professional development and self-directed learning.
Work within the core value of Belonging by seeking opportunities to build community and a positive working culture at Beacon.
Work within the core value of Solution Oriented to provide excellent social care for clients, including collaborating to raise funds and find other resources to support Beacons mission.
Beacon-wide Quality Metrics
Key Performance Indicator 1 : Beacon will successfully interact with 2600 or more clients in 2024.
Key Performance Indicator 2 : Beacon will connect 92% of its active clients to 1 social care resources.
Key Performance Indicator 3 : Beacons health equity clients will have a 30-day hospital readmission rate of 7% or lower. Beacons justice clients will have a 12-month rearrest rate of 20% or less.
Key Performance Indicator 4 : Beacons client will score 90% or higher on a client satisfaction survey.
Key Performance Indicator 5 : Beacon will curate 100% of its community resources annually.
Key Performance Indicator 6 : Beacon will complete the required training with all client-facing staff within 3 months of hire and complete all required refresher training with existing staff.
Key Performance Indicator 7 : Beacon staff will participate in building and sustaining a positive work culture, as indicated by 75% satisfaction on work culture surveys.
Professional Qualifications
Bachelors degree in social work, sociology, or related field preferred but not required
Complete Community Health Worker training within the first 3 months of employment
Demonstrated ability to effectively communicate orally and in writing
Ability to complete standardized assessments as part of holistic social care services
Ability to speak on the phone, via video conference call, in-person, or via text / email to communicate with clients
Empathetic demeanor at all times with all clients. Sensitive to the needs of the poor, uninsured, elderly, disabled, chronically ill, justice-involved, and other marginalized people
Strong computer skills and the ability to accurately document client activities in an electronic health record
Comfortable working in a busy, loud environment
Reliable vehicle required as occasional travel is required
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