What are the responsibilities and job description for the IT Technician position at Beacon Credit Union?
Note: This position will be based on-site in Seymour, IN. Travel to other assigned Beacon locations will be regularly required as on-site repairs, installs and other position demands dictate.
Role
To support/maintain office IT hardware in a manner that provides excellent system availability, productivity and service to all employees of BCU so they may provide quality member service while fulfilling the mission of Beacon Credit Union. To maintain visual appearance of office IT hardware and cabling in a manner that exemplifies excellence.
Major Duties and Responsibilities
- Maintains hardware and cabling at BCU office locations, with the goal being to make sure things are running properly and look professional. Troubleshoots problems with IT hardware at BCU office locations. Makes repairs and corrections when required.
- Serves as initial contact for assisting users to resolve technical issues. Collaborates with the Infrastructure Services Team and others in the credit union to resolve issues, as needed. Keeps the Application Services Manager informed of current status of issues.
- Configures and installs computers, thin clients, monitors, network infrastructure, copiers and peripherals such as printers, scanners and related hardware. Installs, configures and upgrades operating systems and software using standard business and administrative packages.
- Assists the Infrastructure Services Team and Engineering Team with hardware troubleshooting at office locations, including POTS lines, cable testing, phone/video system deployments, etc.
- Completes training to advance technical skills of the BTech team.
- Performs other duties as assigned by management.
Experience
One to three years of technical experience. In-depth knowledge of installing and configuring PCs, Thin Clients and peripheral hardware and software recommended. In-depth knowledge of general IT related troubleshooting recommended. Working knowledge of Microsoft Active Directory Services, including Group Policy, Users and Computers and DNS recommended. Working knowledge of Microsoft DHCP recommended. Working knowledge of networking recommended. In-depth knowledge of desktop operating systems, including current versions of Microsoft Windows and Linux recommended, and industry standard software applications.
Education
High school diploma or HSE. CompTIA A and Net certifications recommended.
Physical Requirements
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee may be required to climb ladders and work above his/her head. The employee may occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Working Conditions: Work is performed indoors in an office environment with potential for exposure to safety and health hazards. Employee may be exposed to dust and dirt while running cables at new or renovated branches. At times, the employee may be working in environments that are under construction. The noise level in the work environment is usually moderate. Employee will regularly travel to other; similar sites. Employee may occasionally work extended hours, including overnight, to ensure proper system functionality.
Standard position hours are 8 a.m. to 5 p.m. Monday through Friday. However, this individual will also work the periodic Saturday morning from 9 a.m. to noon (telecommute) in a rotation with other IT staff members (currently 3-4 people). When working a Saturday morning, the employee will receive a half-day afternoon off during the same calendar week. Reliable transportation and flexibility are required as employee will work a large geographic area that includes regular travel to credit union offices in Crawfordsville, Rushville, Richmond, Seymour, Washington and pending locations in Mitchell, Orleans and Salem, IN.
Available Benefits Include:
- Health, dental and vision insurance
- Paid time off
- 401(k) match
- Incentive/bonus program
- Tuition reimbursement
- and more!
