What are the responsibilities and job description for the Bell Attendant position at Beacon Grand?
We are searching for a Bell Attendant.
The Bell Attendant responsibilities includes assisting guests with luggage, packages, and special requests. Welcome and acknowledge all guests according to company standards; anticipate guests` service needs; assist individuals with disabilities; inform guests about hotel facility locations and hours of operations.
Responsibilities:
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
- Recognize all returning and VIP guests and welcome them back.
- Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and acknowledge them by name.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and other objects for guests.
Required Skills/Abilities:
- Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance.
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses, and the surrounding community in general.
- Must be able to communicate verbally and understand and follow verbal instruction.
- Must be able to use tact and understanding when dealing with a variety of customer service problems.
Education and Experience:
- High School Diploma or equivalent.
- 1-2 years' experience in Hotel Front Office (Bellman) Operations
- Lifestyle / luxury hotel experience required.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk, or hear, and standing for long periods of time.
- Must be able to grasp handles, carry bundles and lift packages.
- Must be able to continually lift and carry up to 65 lbs. throughout the hotel during majority of shift.
- Physically strenuous, prolonged standing, walking, and climbing stairs, exposure to outside elements, primarily an outdoor position.
- Must be able to see objects and people at a distance.
- Frequently required to use hands to finger, handle, or feel objects, or telephone.
- Standing for long periods of time, long hours sometimes required to include weekends, and holidays.
- Medium work – exerting up to 70 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
