What are the responsibilities and job description for the Supervisor Clinical position at Beacon Health (Memorial Hospital & Health System)?
- Goshen, IN
- Goshen Family Medicine Center
- Beacon Medical Group
- Full-time - Day - Mon-Fri 8-5
- Req #: 215959 Posted: March 7, 2025-->
Summary
This job description outlines a comprehensive role that supports the operational efficiency of a physician’s office. The individual in this position is expected to perform a wide range of duties, including staff coordination, patient care management, operational functions, and collaboration with the Practice Manager. Key responsibilities include overseeing staffing, supervising clinical and administrative areas (nursing, lab, radiology), assisting with budgeting and purchasing, ensuring compliance with operational policies, and addressing patient concerns to ensure smooth service delivery.
Key Responsibilities:
- Staff Management and Coordination: Oversee scheduling and staffing for clinical and administrative areas, supervise staff performance, assist with recruitment, onboarding, and training, and ensure proper staff coverage and management.
- Operational Support: Help maintain daily operations, assist with financial and administrative tasks like budgeting, purchasing, and maintaining inventory, and ensure the accuracy of billing and coding.
- Customer Service: Address patient concerns, ensure excellent patient experience, and collaborate with the Practice Manager to resolve issues, marketing, and advertisements.
- Information Systems Management: Assist with changes to the physician office’s information systems, appointment scheduling templates, and technology implementation.
- Continuous Improvement: Participate in quality improvement initiatives and maintain records, reports, and files as per established policies.
Education and Experience:
- Requires a degree in nursing (Associate or Bachelor's) and at least three years of relevant healthcare experience.
- Supervisory or management experience in a healthcare setting, as well as familiarity with coding systems (e.g., ICD-9-CM, CPT-4, HCPCS).
- A current Registered Nurse (RN) license in Indiana is required.
Skills & Knowledge:
- Strong understanding of medical office procedures, third-party reimbursement (Medicare, Medicaid, commercial insurance), and medical terminology.
- Proficient in computer skills, including data entry, spreadsheets, word processing, and electronic health records (EHR).
- Leadership and interpersonal communication skills to manage staff and interact effectively with diverse groups.
Work Environment & Physical Demands:
- The role takes place in a medical office environment with physical demands that require stamina and the ability to perform various tasks essential to the job.
This position is critical for ensuring the efficient operation of the facility while maintaining high-quality patient care, making it a key leadership role within the healthcare team.
