Operations Coordinator

With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignmentDUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following : -With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs) : providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing-Monitor task boards and assigned email accounts to respond to customer and carrier requests.-Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training-Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.-Validate and ensure the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and / or country specific requirementsQUALIFICATIONSRequired : -High school diploma or GED Previous-Customer service experience Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser : https : / / jobs.beaconhillstaffing.com / eeoc / Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile : Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information : Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)