What are the responsibilities and job description for the Customer Support Specialist position at Beacon Hill Staffing Group?
Company Overview
Beacon Hill Staffing Group was founded by industry leaders to set a new standard in search, career placement, and flexible staffing. We deliver coordinated staffing solutions with unparalleled service, a commitment to project completion, and success. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines, and industries.
Job Description
The Customer Service Representative will be the primary inside contact for customers, ensuring all customer needs are met by taking ownership of fulfillment activities, standard product recommendations, pricing, and information-related complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit daily to provide quick responses. Proactively maintain and grow business at existing and new accounts.
Responsibilities
- Responds to Customer inquiries received by phone and e-mail
- Document interaction in SalesForce
- Also responsible for inquiries from sales, telesales, and distribution centers
- Recommend, quote, sample, and sell products
- Document opportunities where product does not meet customer requirements, validate that pursuing a custom construction makes economic sense via established guidelines, and then professionally transfer customer to technical community for further discussion
- Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing
- Accurately enter customer orders into the system (ERP, CRM, or other databases)
- Review purchase orders for accuracy, completeness, and pricing
- Maintain up-to-date records of order status and changes
- Recommend alternative product constructions if required
- Monitor open work orders and expedite as needed
- Proactively notify customers of late or problem orders and any product alternatives to assist customer
- Resolve customer-specific freight and logistics issues/questions through consultation with Shipping Departments
Beacon Hill Staffing Group was founded by industry leaders to set a new standard in search, career placement, and flexible staffing. We deliver coordinated staffing solutions with unparalleled service, a commitment to project completion, and success. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines, and industries.
Job Description
The Customer Service Representative will be the primary inside contact for customers, ensuring all customer needs are met by taking ownership of fulfillment activities, standard product recommendations, pricing, and information-related complaints. Proactively interacts with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit daily to provide quick responses. Proactively maintain and grow business at existing and new accounts.
Responsibilities
- Responds to Customer inquiries received by phone and e-mail
- Document interaction in SalesForce
- Also responsible for inquiries from sales, telesales, and distribution centers
- Recommend, quote, sample, and sell products
- Document opportunities where product does not meet customer requirements, validate that pursuing a custom construction makes economic sense via established guidelines, and then professionally transfer customer to technical community for further discussion
- Responsible for all aspects of Order Fulfillment from receipt of order through delivery and invoicing
- Accurately enter customer orders into the system (ERP, CRM, or other databases)
- Review purchase orders for accuracy, completeness, and pricing
- Maintain up-to-date records of order status and changes
- Recommend alternative product constructions if required
- Monitor open work orders and expedite as needed
- Proactively notify customers of late or problem orders and any product alternatives to assist customer
- Resolve customer-specific freight and logistics issues/questions through consultation with Shipping Departments
