Laboratory IT Support

This opportunity is set up as a long-term contract opportunity that is hybrid on-site 3 days per week in Waukegan, IL.

Required Experience

• Windows support and PC troubleshooting experience
• 4 years of experience.
• Must have prior Desktop Support / Helpdesk / IT Support experience troubleshooting hardware/software.
• GxP Laboratory experience / experience with Lab instruments / 21 CFR Part 11

Preferred:

• Software Validation experience is nice to have, not required.
• Experience with Data Integrity is highly preferred as they’re dealing with sensitive data.

Responsibilities:

• Performs routine troubleshooting for instrument connected PC’s, maintains user account security, assists with instrument qualification activities, performs audit trail reviews and data integrity risk assessments. Responsible for annual account recertification activities and coordinating audit responses. Responsible for the entire lifecycle of instrument PC maintenance activities.
• Troubleshoot lab instruments and their software along with the instruments’ corresponding PC’s they’re hooked up to. Some work will involve coordinating with the vendors of the instruments to troubleshoot equipment.
• This role will primarily be responsible for hardware and software troubleshooting of lab instruments in a GxP environment. This resource will need to document any changes, track/audit data flows, and be able to work with vendors for the hardware/software being supported in the lab. Some work will involve coordinating with the vendors of the instruments to troubleshoot equipment and order new parts to replace defective ones.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records