What are the responsibilities and job description for the Operations Support Specialist position at Beacon Hill?
Our client, a high-profile partner in the medical device world, is seeking a temporary Operations Support Specialist. This position is onsite in Boston, working full time hours and is a 6-month assignment. This role includes duties such as database management, communicating equipment needs, as well as inventory management. This position is compensating between $28 and $32 an hour, depending on experience. Interested and qualified candidates are encouraged to apply today!
Responsibilities :
- Service Coordination & Maintenance : Oversee and coordinate all service and maintenance activities for assigned scientific equipment, ensuring inventory accuracy, timely customer responses, and completion of service events. Document all work promptly.
- Administration : Maintain and manage the computerized maintenance management system (CMMS), ensuring accurate device inventory, proper budgeting, and scheduled maintenance. Handle equipment additions and deletions with necessary approvals.
- Personnel & Vendor Management : Manage schedules for technical staff (not direct reports), coordinate third-party vendor services, and escalate issues as needed. Ensure timely and effective communication with both customers and internal teams.
- Customer Relations & Communication : Foster strong relationships with customers, ensuring high satisfaction levels and clear, prompt communication. Regularly review service performance metrics with clients and address concerns or issues.
- Maintenance Prioritization & Tracking : Balance scheduled maintenance (SM) with corrective repairs, ensuring timely completion of both. Respond promptly to urgent service requests and monitor the status of all equipment repairs.
- Parts & Inventory Management : Order and track parts for repairs, maintain inventory records, and obtain necessary approvals for part acquisitions. Perform routine inventory checks and ensure equipment status is accurately reported.
- Reporting & Safety Compliance : Generate and present regular service reports, track safety and quality issues, and ensure compliance with facility regulations. Assist in addressing safety-related matters, including equipment recalls and mandatory updates
Qualifications :
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile :
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information :
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary : $28 - $32
