What are the responsibilities and job description for the Service Desk Analyst position at Beacon Hill?
Required Skills:
1 years of experience in a technical support role
3 years in a customer service/call center environment
Experience providing support for password resets, basic windows os issues, network connectivity, and mobile device issues
Experience with chat support for internal users along with phone support
Strong level of patience and ability to break down technical information into a non-technical way
Ability to multitask, and critical think on the fly
Willingness to learn about new technologies
Strong verbal, writing, and typing skills
Desired Skills:
Experience documenting issues within a ticketing system
Experience working in an environment that has SLAs and daily/weekly metrics
A or Net certified
Description of Role/Responsibilities/Project:
We are looking for a Service Desk Analyst to join our team. This person will be providing technical support for internal employees of the organization, they will need to have a desire and enthusiasm to learn and an ability to multi task. They will be not only doing support over the phone but will be helping to provide support via chat as well. Someone who can display a can do attitude on a daily basis is the right fit for the role.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
