Support Center Rep

Our client, a leading nonprofit organization, is seeking a Support Center Rep to join their customer service team. This remote contract role (Chicagoland-based candidates preferred) is ideal for someone who thrives in a mission-driven environment, enjoys problem-solving, and is passionate about delivering exceptional service across phone and email channels.

Responsibilities:

• Serve as the first point of contact for a wide range of inquiries, offering clear, professional support.
• Investigate and resolve questions related to contributions, programs, grants, and account updates.
• Accurately document all interactions using internal systems.
• Contribute to process improvements and participate in team development initiatives.

Qualifications:

• 1 years of customer service or support center experience.
• 1 years of experience managing customer inboxes OR inquiries via a ticketing system.
• Strong written and verbal communication skills.
• High attention to detail and adaptability in a fast-paced environment.
• Proficiency with Microsoft Office and navigating multiple database systems.

Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)