Demo

Tier 3 Help Desk

Beacon Hill
Cincinnati, OH Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 6/5/2025

Job Details



We are seeking a passionate Tier 3 Help Desk Technician to join a brand-new MSP supporting a growing group of businesses. This role requires strong troubleshooting skills, experience with Azure, O365, Datto, and PowerShell scripting, and the ability to handle escalated issues from Tier 1 and 2 teams. You'll be hands-on from day one, helping to build and optimize a support environment that will scale from 500 to over 5,000 users. Ideal candidates are self-starters who thrive in fast-paced, collaborative settings and are excited to work closely with leadership on process improvement and automation. This is a full-time, onsite role in Cincinnati with the opportunity to shift to hybrid after 6-12 months, offering excellent benefits, day-one health coverage, unlimited PTO, and the chance to help shape something from the ground up.



  • Experience with Azure, O365, Datto ticketing systems

  • Tier 3 will start on the phones for support until the team is up and running effectively 6-12 months

  • Existing scripts - read and modify, powershell scripting, automation

  • Will support printers, one drive, SharePoint

  • Handle all escalated issues from tier 1-2

  • Troubleshoot, system optimization, Help and guide tier 1-2 techs on complex issues



Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

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