What are the responsibilities and job description for the Full Time Restaurant Supervisor position at Beacon Hotel?
JOB PURPOSE
Manage the reservation system and reservationists. Provide the hotels revenue management team with relevant reports to make timely strategic decisions and implement the changes as needed. Manage reservations, rates and restrictions and implement yield strategies to maximize RevPAR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
QUALIFICATIONS AND SKILLS
Education and Experience
High School Diploma or equivalent required.
Hotel experience preferred.
Knowledge, Skills and Abilities
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Ability to make accurate mathematical calculations using 10-key.
Analytical ability sufficient to assess reservation trends and make related decisions.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
