What are the responsibilities and job description for the ServiceNow CMDB Specialist position at Beacon Infosystems LLC?
Job Details
Overview
The Configuration Management Database (CMDB) Developer position is responsible for ServiceNow CMDB and CSDM (Common Service Data Model) enhancements, bug fixes, building and maintaining integrations, refining the backlog and supporting any current strategic efforts to implement or enhance relevant modules. Along with the entire ServiceNow team, this person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.
Core Responsibilities
Design, develop and implement CMDB or CSDM solutions on the ServiceNow platform
Customize ServiceNow application to streamline and automate processes
Build integrations to other applications within the organization as needed
Troubleshoot issues
Ensure standards, agreed architecture, design and methodology standards are adhered to
Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
Skills Qualifications
Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
Operational understanding of the ServiceNow Common Service Data Model (CSDM)
Hands-on experience within ServiceNow, including development, troubleshooting, and management of discovery patterns, service maps, CMDB 360, cloud discovery, and service graph connector.
Operational experience with event management and agent client connector (ACC).
Scripting in JavaScript
Willing to assist in ServiceNow questions/training.
Proven expertise and having a passion for customer service.
ServiceNow platform deployment and operational experience.
Excellent time management and collaboration skills.
Education
Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;
7 years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.
Licensing/Certification: ServiceNow Certified System Administrator (CSA) (Required), Certification in ITIL Foundations in Service Management (Preferred).
