Client Relations Representative

Adroit Advanced Technologies, Inc.

Client Communication

• Serve as the main point of contact between schools, school districts, and ADROIT.
• Handle all inquiries, complaints, and concerns from clients regarding transportation services.
• Maintain regular communication with clients to update them on service changes, routes, schedules, and safety protocols.
• Investigate and resolve service complaints, ensuring client satisfaction and improving overall service quality.
• Cultivate and maintain strong, positive relationships with school administrators, teachers, parents, and other stakeholders.
• Attend virtual meetings, on-site client meetings, or other events as needed to build rapport with clients.
• Gather feedback from clients and assess service performance to identify areas for improvement.
• Routing and Scheduling:
• Utilize the ADROIT System to design routes, input data, and make real time adjustments.
• Design and optimize routes to ensure timely student pick-up and drop-off.
• Maximize efficiency by minimizing travel time and fuel costs while maintaining safety.
• Manage student data, including home addresses, special needs, and transportation preferences, ensuring accuracy in the routing system.
• Analyze data to identify inefficiencies, potential improvements, and areas for cost savings.
• Provide exceptional customer service by addressing concerns, responding to inquiries, and ensuring parents and schools are informed of any changes or delays.
• Communicate proactively with parents and schools about changes to schedules or routes.
  
  

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.