What are the responsibilities and job description for the Front Office II position at Beacon Oral Specialists?
Job Title: Front Office &Treatment Coordinator Specialist
Job Location: Hehr Oral Surgery, Charleston, SC
Job Type: Fulltime
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Position Overview:
We are seeking an experienced and dedicated Front Office Treatment Coordinator with a minimum of 3 years of experience in a Dental or Medical Office. The ideal candidate will excel under pressure, adeptly multitask in a fast-paced environment, and respond effectively to patient emergencies. This role is crucial in ensuring seamless insurance verification, pre-authorizations, and accurate billing to optimize patient care and office efficiency.
We are seeking an experienced and dedicated Front Office Treatment Coordinator with a minimum of 3 years of experience in a Dental or Medical Office. The ideal candidate will excel under pressure, adeptly multitask in a fast-paced environment, and respond effectively to patient emergencies. This role is crucial in ensuring seamless insurance verification, pre-authorizations, and accurate billing to optimize patient care and office efficiency.
Job Description:
1. Patient Reception:
- Greet patients warmly, creating a welcoming and comfortable atmosphere.
- Manage patient registration, verify insurance information, and assist with necessary paperwork.
2. Scheduling:
- Efficiently manage the appointment calendar to optimize scheduling.
- Coordinate with oral surgeons and clinical staff to minimize patient wait times.
3. Communication:
- Answer phone calls and respond to email inquiries promptly and professionally.
- Provide clear and accurate information regarding services, appointments, and office policies.
4. Patient Records Management:
- Maintain accurate and confidential patient records.
- Ensure all documentation is complete and readily accessible to the clinical team.
5. Insurance Coordination:
- Verify patient insurance coverage and benefits.
- Obtain pre-authorizations and pre-determinations as required.
- Educate patients on their insurance benefits and financial responsibilities.
6. Office Administration:
- Oversee administrative tasks, including ordering supplies, managing mail, and coordinating with vendors.
7. Treatment Coordination:
- Present case fees and financial options to encourage treatment acceptance.
- Review treatment plans and consent forms with patients.
- Determine insurance eligibility, limitations, and payment estimates.
- Schedule surgical appointments according to practice goals and blocks.
- Review consultation charges and input them into the system.
- Provide backup support for reception, patient care coordination, scheduling, finance, and management roles.
8. Billing and Reimbursement:
- Ensure accurate billing and reimbursement for services rendered.
- Communicate with patients and insurance companies to resolve coverage and payment issues.
- Maintain up-to-date records of insurance verifications and pre-authorization activities.
9. Team Collaboration:
- Work closely with the healthcare team to optimize patient care and financial outcomes.
Required Qualifications:
- Minimum of 3 years’ experience in a Front Office Administrator or similar role within a dental or healthcare setting.
- Strong multitasking abilities and attention to detail.
- Proven ability to work effectively under pressure and handle emergencies.
- High school diploma or equivalent.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- In-depth knowledge of dental and medical insurance.
- Excellent customer service and communication skills.
- Professional demeanor with strong phone etiquette.
- Proficiency in basic math and accounting.
- At least 2 years of experience in insurance verification and pre-authorization.
- Strong understanding of insurance plans and coverage requirements.
- Ability to work independently and collaboratively.
- Experience with electronic medical record systems.
Preferred Qualifications:
- Prior experience in a dental or healthcare setting.
- Familiarity with WIN/OMS software.
Schedule:
- Monday to Friday, 8-hour shift
Benefits:
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Referral Program
Special Requirements:
- Woking in-office is an essential function to this job.
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
