What are the responsibilities and job description for the CLINIC FRONT DESK position at Beacon Orthopaedics & Sports Medicine?
CLINIC FRONT DESK - BASED OUT ERLANGER
Full-Time M-F, Saturday morning rotation about every 6 weeks
Department: ERLANGER Support Staff
Location: ERLANGER
Responsible To: ERLANGER Clinic Manager and Physicians
Responsible To: ERLANGER Clinic Manager and Physicians
Become the welcoming face of Orthopaedic Office! As the first point of contact for our patients, you’ll play a key role in creating a warm, efficient experience as they connect with our medical team. Your daily responsibilities will include assisting with check-in and check-out, verifying insurance, managing medical records, and more.
Position Summary:
Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, and medical records management.
Position Responsibilities/Standards:
Position Responsibilities/Standards:
General
- Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
Specific Duties
- Meet and greet patients promptly, in a professional and courteous manner.
- Obtain patient information during office hours.
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet,
- Obtain copies of patients insurance cards, MCO identification cards
- Verify patient insurance coverage is current and correct at each visit
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referrals-check Carriers on line.
- Schedule appointments to other specialists as needed.
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Handle all calls in a professional manner and direct to the proper individual.
- Run schedules
- Communication with physicians and clinical support staff.
- All messages must be addressed before the end of the day.
- All patient information will be entered into the system by the end of the day.
- Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
Additional Duties
- Travel to other Beacon locations as necessary.
- Confirm and/or reschedule appointments when needed.
- Filing as needed.
- Additional duties as assigned by the manager.
Education/Experience Required:
- Must have a high school diploma or equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
- Ability to multitask in a fast paced environment.
- Previous experience working in a busy clinic or physician office is preferred.
Physical Requirements:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift le
