Surgery Scheduler/Insurance Verification

JOB SUMMARY

Assumes the responsibility for the coordination of effective, efficient surgery scheduling processes with all physician offices and patient insurance verifications; ensures all business office functions related to scheduling and insurance are complete; communicates schedules with appropriate team members; communicates financial information with patients and completes financial transactions as needed; ensures prior authorization process is complete. Demonstrates flexibility in view of interruptions and deals effectively with customers.

EDUCATION AND QUALIFICATIONS

• High School Diploma or equivalent
• 2 or more years’ experience in surgery scheduling and insurance verification, preferably in the Ambulatory Surgery Center setting.
• Knowledge and understanding of Medicare, Blue Cross, UHC and other Managed Care/Commercial insurances.
• Requires English language skills for constant high-level written and interpersonal communications.
• Requires strong organizational skills along with the ability to prioritize and multi-task.

PHYSICAL DEMANDS

• Requires extensive mobility: walking, standing, bending, stooping, kneeling, crouching, or crawling. Ability to sit for long periods of time. Pushing, pulling, and lifting of equipment and/or patients.
• Requires ability to speak and hear.
• Repetitive motion required for extensive use of computers.
• Good visual acuity.
• Ability to lift up to 50 pounds.

ENVIRONMENTAL EXPOSURE

• Works in well-lighted and ventilated climate-controlled environment with complicated equipment, some equipment with moving mechanical parts.
• May be exposed to patients who have communicable diseases. With proper techniques, this risk should be minimized.
• May have occasional exposure to bloodborne and airborne disease pathogens. With proper techniques, this risk should be minimized.
• May be exposed to toxic or caustic chemicals
• Quiet to moderate noise levels. Must be able to hear alarms on equipment, patient call-alarms, patient-calls, overhead pages and instructions from physicians or staff.

BEACON WEST SURGERY CENTER VALUES AND CULTURE

As an employee you are expected to demonstrate behaviors that reflect our Values and Culture and act in ways that promote the best interest of our patients, physicians, and customers entrusted to our care.

POSITION RESPONSIBILITIES

• Integrates the mission, vision, and values of Beacon West Surgery Center into daily interactions with the population served
• Manages all surgical scheduling calls and coordinates patient flow
• Schedules and collects accurate patient data on all surgeries and procedures
• Exhibits excellent customer service when working with physician, patients, family members, vendors, and peers
• In conjunction with the Business Office Manager, routinely visits physician offices and their schedulers in an effort to build relationships
• Notifies Director of Nursing and Materials Manager of any special requests by surgeon
• Enters all patient demographics/information into scheduling module
• Prints and distributes daily surgery schedule
• Verifies insurance coverage and benefits
• Assures that pre-certification/referrals are on file prior to surgery
• Contacts the patient pre-operatively with their co-payment and deductible amounts due at the time of service
• When applicable, inform patients of financial responsibilities not covered by their insurance.
• Keeps lines of communication open between the physicians’ offices and the facility
• Notifies appropriate persons when cancellations, changes in schedule or special requests occur
• Logs cancellations to determine trends
• Knowledge base of business office processes and policies to appropriately answer patient questions.
• Communicates patient information to assure confidentiality and continuity of care.
• Interacts with all patients, families, visitors, and fellow employees in a mature, responsible manner to ensure a positive professional environment.
• Extends courtesy and politeness to all customers, exercises tact and understanding.
• Uses appropriate phone etiquette and skill in transfers of incoming calls, takes accurate messages and pages overhead appropriately.
• Maintains accurate, up to date statistical information in the computer software system.
• Maintains a clean, organized, and welcoming lobby and work environment to ensure a professional appearance.
• Backup for all business office staff and functions as needed
• Contributes to team efforts by accomplishing related results.
• Performs other duties as may be appropriately required or assigned

EQUAL OPPORTUNITY STATEMENT

Beacon West Surgery Center is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. Beacon West Surgery Center is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.  

EMPLOYEE CONFIDENTIALITY AGREEMENT

This is confirmation to Beacon West Surgery Center that I am fully aware of the implications of access to the computer systems at assigned work location and the confidentiality of the information to which I have access. I understand that my login is the equivalent of my legal signature, and I will be accountable for all work done under my login ID. I further understand that the electronic patient, financial, organization, and practitioner data and information stored in the computer systems are confidential in nature and must be treated with the same care as data and information in the paper records. I will not discuss my login ID and password with anyone, nor will I attempt to learn or use another person’s login ID and password. I will not access data for which I have no responsibilities nor have a “need to know”. If I believe the security of my login ID and password have been compromised or broken, I will immediately change my password and contact the Administrator. I understand that misuse of my access to the computer systems and/or misuse of confidential information may subject me to disciplinary action, including but not limited to termination of employment. I hereby acknowledge that I have read and understand the intent and purpose of the above information and do affix my signature to confirm.

***Ability to work early hours as needed is a plus but not required***

Job Types: Full-time, PRN

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Overland Park, KS 66211 (Required)

Ability to Relocate:

• Overland Park, KS 66211: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23