What are the responsibilities and job description for the Technical Writer position at Beacon Systems, Inc?
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
- Collaborate with ITSM process owners (e.g., Incident, Request, Problem, Change, Asset, and Configuration Management) to document workflows and process maps.
- Translate complex technical concepts and processes into easily understandable content for end users, technical teams, and support staff.
- Develop and maintain high-quality documentation related to the implementation of a new IT service desk tool, including:
- Standard Operating Procedures (SOPs)
- Knowledge base articles
- User guides
- Administrator documentation
- Training manuals
- Create and edit training content (e.g., step-by-step guides, video scripts, quick reference materials) tailored to different user roles.
- Support the development of onboarding materials for internal IT staff related to the new service desk system.
- Ensure documentation aligns with ITIL-based service management practices and internal standards.
- Work with subject matter experts (SMEs) to gather source material and validate content accuracy.
- Assist in the planning and delivery of end-user training sessions, as needed.
- Analyze technical document needs
- Create and edit documents using software such as Arbortext, Adobe Acrobat, Microsoft Word, and Microsoft Excel
- Communicate document availability to staff, solicit feedback, and encourage utilization
- Maintain documents on internet, intranet, and external websites, etc.
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.
