What are the responsibilities and job description for the Internet Banking - Assistant Manager, Client Services position at BEAL NEVADA SERVICE CORPORATION?
Summary:
The Assistant Manager is responsible for assisting the Manager of Internet banking with servicing individual retail customers. This involves performing a variety of duties to ensure quality customer service, achievement of objectives, efficient and effective operations and compliance with all bank policies and procedures. This position supervises and leads the Team in the absence of the Manager.
This is a non-remote, onsite position based in our Plano, TX headquarters.
Essential Job Duties & Responsibilities (Include but are not limited to):
- Management responsibility for the Client Services when the Manager is not available
- Ensure efficiency of team and assists with training of personnel.
- Manages customer service objectives, including handling exceptions, complex issues, and complaints; monitoring and coaching of personnel. Handling of disciplinary action in a timely manner as needed.
- Performs and supervises day to day operational and compliance functions such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
- Motivate and encourage employees and ensure they have appropriate knowledge of all bank products.
- Participates in personnel decisions as appropriate, including hiring, scheduling, disciplinary actions and evaluating performance.
- Performs other job-related duties or special projects as assigned.
- Proficiency with 10 key touch, Microsoft Office and banking software applications.
- Demonstrated good attendance and punctuality.
- Strong attention to detail with high concern for data accuracy.
- Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
- Outstanding listening and communications skills, both written and verbal.
- Knowledge of or ability to quickly learn banking products, services, policies, procedures, and regulatory guidelines
- Developed critical thinking and decision-making skills.
- Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
- Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines.
- Strong leadership and interpersonal skills; ability to motivate and achieve results through working together.
Qualifications (Education, Computer Skills, Certifications, Etc.):
- Minimum 5 years banking experience, with a minimum of 1 year in a management or supervisory role.
- 2-3 years customer service experience.
- Online account processing and call center experience is highly desired
- Adaptability to change.
- Professional appearance and demeanor.
- High School Diploma or equivalent required.
Benefits options include:
- Medical, dental and vision coverage
- 401K with company match
- 10 paid holidays
- Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
- Applicant may be eligible for annual discretionary bonus
No relocation assistance provided.
If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.
Beal Bank, Beal Bank USA, and their affiliates are Equal Opportunity Employers. Beal Bank, Beal Bank USA, and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.
All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA
Notice to California Residents: Beal Bank, Beal Bank USA, Beal Service Corporation, Beal Nevada Service Corporation, CLMG Corp., and CSG Investments, Inc. may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | BRE Capital for details.
