What are the responsibilities and job description for the Manager, Resident Relations position at Beam Living (A Blackstone Portfolio Company)?
Job Title: Manager, Resident Relations
FLSA Status: Salaried/Non-Exempt
Location: New York, NY
Worksite Status: On site
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:
As a Assistant Manager on the Resident Relations team, you’ll be responsible for supporting the Resident Relations team, communications with residents, handling escalated cases, and quality of life concerns.
As a leader on our team, you should be:
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What you will do:
- Provide strong leadership to a team of 8 direct reports by setting clear goals, expectations, and priorities.
- Motivate team members to achieve their full potential and foster a positive and collaborative work environment.
- Handle escalated resident concerns by empathetically and objectively reviewing situations to ensure we deliver on our commitment to leave residents happier than we found them.
- Provide creative solutions to complex situations.
- Identify opportunities and training needs and implement effective solutions to enhance team efficiency, skills and knowledge. Provide coaching and mentorship to team members to help them grow and develop in their roles.
- Coordinate work orders and schedule follow-up appointments to ensure resident issues are resolved in a timely manner.
- Be a direct point of contact between the residents and our exterminating vendor to facilitate the management of pest complaints from beginning to end.
- Lead our Resident Relations Team in responding promptly and hospitably to resident requests.
- Create professional and clear communications to be sent to residents regarding ongoing construction projects, events, and other concerns.
- Work with various facilities, construction, and maintenance teams on property to resolve resident issues and keep the community informed of property and building wide projects.
- Empathetically and objectively review situations to ensure we deliver on our commitment to leave residents happier than we found them.
- Provide thoughtful and creative solutions for escalated resident issues.
What you should have:
- 2-5 years of property management or hospitality experience, specifically managing a small team.
- The ability to connect with others to keep the team aligned and focused.
- Strong communication and organizational skills
- An analytical ability to collect and use information to solve complex problems.
- The discipline and willingness to do what needs to be done.
- A love for doing what others won’t and solving difficult problems.
- A desire to grow and take on ever increasing responsibility.
What we offer:
We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we’ll always let you know where you stand, and we strive to help you get where you want to go.
At Beam, you’ll be surrounded by people who model our Cultural Responsibilities:
- Be a good neighbor.
- Do the right thing.
- Help others win.
- Be Yourself.
- Be Better Today Than Yesterday (BTTY).
Base Salary: $85,000 - $98,000
Exact compensation may vary based on skills, experience & location.
Benefits: First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.
A few of the people you will work with:
(Ctrl click to open)
Stephanie Appiah
Siobhan Kennedy
Kaitlin Nemeth
Michelle Walker
Diversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $85,000 - $98,000
