What are the responsibilities and job description for the Resident Account Representative position at Beam Living (A Blackstone Portfolio Company)?
Job Title: Accounts Receivable Representative
FLSA Status: Non-Exempt, Hourly
Location: New York
Worksite Status: Onsite/Hybrid
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:
As an Accounts Receivable Representative team member, you should be:
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What you will do:
- Perform daily lease administration functions to process move-ins, move-outs, renewals, and adjustments on a timely basis into the operating systems with accuracy, completeness, and timeliness for both residential and commercial tenants
- Process required banking information for creation/withdrawal of security deposit funds during move-in/out cycle via JPMC ESAP Portal at the residential and commercial tenant level
- Execute residential vacates within 14-day regulatory timeframe, applying all move-out charges against the security deposit with any remaining refund issued via EFT or check
- Provide high level of customer service to our residents and commercial tenants via email ticketing system/emails and timely telephone interaction with polite resolution; regular and timely communication updates are required through closure.
- Serve as a utility player, shifting across the Beam portfolio to support accounts receivable activities, ranging from resident billing adjustments to commercial submetering charges across both Yardi and MRI
What you should have:
- Practical understanding (3 years) of Accounts Receivable administration for multifamily residents and retail/commercial tenants
- Hands-on knowledge of real estate operating systems to perform activities in Yardi and MRI
- Comfortable learning and navigating different tools (i.e., vendor sites, bank portals, etc.)
- Problem solving ability to address questions on residential tenant ledgers, customer billing questions, and retail/commercial charges
- Prior customer service experience essential to managing multiple resident and commercial needs with appropriate messaging and soft skills to de-escalate situations
- Adept at juggling multiple deliverables through to closure while keeping stakeholders apprised of status
- Regular user of Microsoft Office (Word, Excel, Outlook) at an advanced beginner level
- Solid verbal/written communication skills with ability to multi-task in a dynamic environment
- Maturity to keep direct reporting manager apprised of activities while supporting a dotted line reporting matrix of responsibilities and duties
- Able to support a hybrid work schedule of 3 days a week in the office (Monday, Thursday plus one additional day) with occasional overtime as approved for work deliverables
What we offer:
We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we’ll always let you know where you stand, and we strive to help you get where you want to go.
At Beam, you’ll be surrounded by people who model our Cultural Responsibilities:
- Be a good neighbor.
- Do the right thing.
- Help others win.
- Be Yourself.
- Be Better Today Than Yesterday (BTTY).
Base Salary: $23-$25 per hour
Exact compensation may vary based on skills, experience & location.
Benefits: First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.
A few of the people you will work with:
(Ctrl click to open)
Zandra
Laura
Judy
Diversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $23 - $25
