Residential Support Coordinator

Are you ready to work with a fun, high-energy, fast-growing, family-owned company? How about working with a company that was awarded “Best Places to Work” in 2019, 2020, 2021, 2022, 2023 & 2024 by the Atlanta Business Chronicle? If you answered yes, then Hallway Plumbing is the place for you!

Hallway Plumbing is one of the fastest-growing plumbing contractors in the southeast. We deliver high-quality, high-integrity plumbing services for new construction and service maintenance projects across the Southeast. Because of this wonderful growth, we have an exciting career opportunity for a Residential Support Coordinators in Alpharetta, Georgia to join our team!

PURPOSE OF POSITION & REPORTING RELATIONSHIPS

Responsible for ensuring all information provided by builders is correct and financial obligations are met by clients.

REQUIREMENTS (Education, Experience, Skills, Abilities) 

Education

High school diploma/GED equivalent is required for this position. 

Experience

Experience is not required; one or more years of construction industry experience is preferred. 

Skills, Knowledge & Abilities

• This person must possess a high level of written and oral communication skills.
• Basic skillset utilizing computer programs such as Excel, Word, and Outlook is required.
• Possesses exceptional interpersonal communication skills, strong organizational skills, and time-management skills.
• Ability to communicate with all levels within the organization and across functional teams.
• Must be able to multi-task and proceed with objectives under limited or no supervision.

ESSENTIAL COMPONENTS 

Responsibilities:  

• Use daily schedule to pull builder specifications, selections, and purchase orders and input into Acumatica (internal software system)
• Work in between all internal departments to coordinate all aspects of information and verify validity of all information from builders.
• Verify purchase orders and communicate with accounting to resolve any issues or concerns
• Request payment for additional work as needed. 
• Validate information in internal systems to ensure correctness; if there is incorrect information in system, update with the correct information.
• Print all shipments in house to hand off to warehouse if applicable. 
• Print plans and pre punches for distribution to sub contractors.
• Assist in cross-training other employees, to ensure successful completion of all faucets of this job description.
• Support area managers with any information or help they may request.
• Manage inbox of email and check builder website to create daily, two-week schedule.
• Communicate with area managers to review projects starting the following day. .
• Add job information to Acumatica (internal computer software) for permits, locates, etc.
• Set up jobs in Acumatica (internal computer software). 

Relationships with Others 

• Works in a supportive and collaborative manner with the Residential Support Manager and other residential operations. 
• Demonstrates the ability to interact professionally with other Hallway Plumbing employees. 
• Demonstrates the ability to interact professionally with external contacts of Hallway Plumbing.
• Coordinates with all other employees in a manner, which maximizes overall business effectiveness. 

Physical Demand          

• Lifts up to 25 pounds from the floor to waist level and able to carry such objects for at least 50 feet. 
• Capable of driving and taking various forms of transportation to get to job sites when necessary.

Judgment & Decision Making 

• Demonstrates good judgment and reasoning in regard to daily administration of all functions and activities associated with this position. 
• Demonstrates good judgment in regard to providing information and advice to the Residential Support Manager in regard to priorities. 
• Demonstrates good judgment in regards to escalating issues, which are beyond the scope and control of this position in a timely manner. 
• Demonstrates good judgment in respecting the confidentiality of customer and company information. 
• Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties. 

 Planning & Time Utilization

• Consistently demonstrates the ability to recognize and deal with priorities in a manner related to high level administrative activities and duties.
• Uses available time during any workday in a wise and productive manner to maximize work efficiencies.
• Spends reasonable additional time beyond normal working hours as may be required to meet project demands.
• Reads, responds, and takes actions daily on all emails received.