What are the responsibilities and job description for the Parts Specialist position at Bean Automotive Group?
Job Details
Description
Who We Are:
Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!
What We Offer:
Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:
- 3 weeks of Paid Time-Off per year.
- Paid Holidays.
- 401(k) Retirement Plan with 50% Employer Match.
- Paid Health, Gap, Life and AD&D Insurance.
- Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
- Paid Volunteer Time-Off Program.
- Award-Winning Wellness Program and Healthcare Premium Incentives.
- Employee Discounts.
- ASE certification reimbursement and paid continuing education program to further your career.
- Continued education, manufacturer hands-on and web-based training.
Qualifications
We presently have an employment opportunity for a Parts Specialist in one of our operations. In this new role, the Parts Specialist sells parts to all customers, over the counter, through the shop, or on the phone.
What are the day-to-day responsibilities?
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the Service Advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to Technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Keeps front counter area clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Maintains professional appearance.
Position Requirements:
- High school diploma or GED and one-year experience in auto parts sales.
- General computer and internet skills.
- Excellent communication and customer service skills.
- Advanced knowledge of automotive mechanics and repairs.
- Ability to operate general office equipment.
- Ability to speak and communicate clearly and effectively in English and Spanish.
- Advanced knowledge of automotive terminology.
- Must have a valid driver's license.
Preferred credentials:
- Completed and obtained Hazmat certification
Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the “Bean Automotive Group”) is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group’s employees. This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management’s discretion.
