What are the responsibilities and job description for the Cosmetologist - PT position at Bear Creek Management?
WHAT WE ARE LOOKING FOR:
The ideal Cosmetologist for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team, contributing to the guest experience by providing professional beauty services for scheduled appointments and bridal parties.
WHAT WE EXPECT FROM YOU:
- Provide beauty services to hotel guests and bridal parties
- Services include shampoo, cut, color, and style hair, perform up-dos, and massage and treat scalp
- Apply makeup, perform hair removal, and provide nail and skin care services
- Clean, shape, polish or decorate customers' fingernails and toenails
- Be prompt with each appointment and perform services within the appropriate time allotted
- Provide consistent professional hair, nail and body treatments in accordance with spa protocols and accepted certification practices
- Properly care for equipment and use proper amounts of product to assist with cost controls
- Complete end of shift inventory and restock all necessary products, notify management of low stock levels
- Have complete knowledge and understanding of all services and products while educating and training guests in these areas
- Actively promote home care programs and products, meeting minimum retail sales goals
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
- Perform prep work and properly clean and restock room/cart as required
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Ensure unresolved incidents are reported to Manager/Supervisor
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Work as a team member to ensure our guests have the best possible experience
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Bear Creek and Southern Management's policies and procedures
QUALIFICATIONS:
- 1-3 years demonstrated experience in upscale salon or spa, preferably in a hospitality environment
- Must hold and maintain a current Pennsylvania state cosmetology license
- High School Diploma or equivalent required
- Availability during peak operating times, i.e.: weekends, holidays and special events as well as supporting the needs of The Spa
JOB KNOWLEDGE & SKILLS:
- Strong cosmetology skills, including shampoo, cut, color, and style hair, perform up-dos, and massage and treat scalp, apply makeup, perform hair removal, and provide nail and skin care services
- Possess excellent cleanliness and sanitation skills
- Be willing to train in our spa's specific facial and body treatment offerings
- Excellent guest service skills
- Excellent verbal communication skills
- Ability to work independently with little to no supervision
PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:
PHYSICAL DEMANDS
Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
- Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
- Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
- Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
- Crouching: Bending body downward and forward by bending legs and spine.
- Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
- Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
- Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
- Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
- One-on-one (in person)
- Group or conference (in person)
- Telephone
- Other sounds
- Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
- Kneeling: Bending legs at knees to come to rest on knee(s). Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object
- - usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
- Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
- Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
- Pushing - Exerting force upon an object so that the object moves away from the force
- Pulling - Exerting force upon an object so that the object moves toward the force
- Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
- Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
- Sitting: Remaining in a seated position.
- Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
- Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
ENVIRONMENTAL CONDITIONS
- Wetness: Any non-weather-related contact with water or other liquids.
- Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
- Quiet
- Indoor / Office Environment
Req Benefits: Bear Creek offers loads of discounts and privileges for our team members. Referral bonus Discounted tickets for Bear Creek events Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends* Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants* Discount programs with outside companies Skiing and snowboarding* Free rentals* Free lesson* Free snow tubing* 1 Employee Benefit Pass to ski and snowboard at a reduced price* Hours worked on Company holidays (4 days/year) will be paid double time 401(k) program for team members 21 and over *Some restrictions apply based on availability and season.