What are the responsibilities and job description for the Customer Service & Enrollment Manager position at BEAR PADDLE SERVICES?
Description
Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention.
Our Ideal Candidate:
- Outgoing, fun personality with past experience in closing sales
- "Customer First" attitude
- Loves working with children and families
Core Duties:
- Provides tours, coordinates trial lessons and follows up with all digital enrollment leads
- Welcomes new students & families
- Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program
- Engages with Swim School Manager to drive optimal team member and family retention
- Recruits, interviews, trains & develops the Customer Care Team & their performance
Secondary Duties:
- Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals
- Manage any day/time changes for existing families in a manner that keeps them swimming
- Hosts fun, seasonal themed events
Requirements
- High School Diploma or equivalent, Bachelor’s Degree preferred
- 2 years of customer service or sales experience
- Prior management experience preferred
This is a full-time position with medical & dental benefits
Evening and weekend availability is required
Compensation $46,000-$48,000, medical and dental insurance and HSA option
Salary : $46,000 - $48,000
