What are the responsibilities and job description for the Express Care Adjuster position at Bear River Mutual Insurance Company?
Role Description:
This is a full-time hybrid role for an Express Care Adjuster at Bear River Mutual in the Salt Lake City Metropolitan Area, with flexibility for some remote work. This position is responsible for the general customer service for insured, claimants, producers/agents as well as claim intake and resolution.
Other responsibilities include, but are not limited to:
· Provide world class customer service to internal and external customers
· Evaluating, documenting and organizing claim records to support payment
· Confirming coverage, liability and damages and maintains supporting evidence for payment or denial
· Work with vehicle repair shops to ensure repairs are completed and all supplement requests are accurate
· Manage rental vehicle and towing process for claims
· Maintain compliance with Utah Unfair Claim Practices Act
Qualifications:
- Interpersonal Skills and Communication abilities
- Experience in Customer Service
- Strong problem-solving and decision-making skills
- Ability to work independently and collaboratively
- Excellent organizational and time-management skills
- Previous experience in the insurance industry is a plus
Preferred Qualifications:
- College degree
- Previous experience in the insurance industry
- Understanding of policy coverage and interpretation
- Understanding of First Notice Of Loss (FNOL) intake process
- Understanding of the Utah Unfair Claim Practices Act
About Bear River Mutual
Bear River Mutual, established in 1909, is Utah's oldest and largest personal lines property and casualty insurance company headquartered in Murray, Utah. The company's dedication to the Utah market and focus on high-level service have created loyal customers for over 100 years. Bear River Mutual has been recognized for its success and named one of Utah's Best Companies to Work For by Utah Business Magazine. Bear River Mutual is an equal opportunity and at-will employer.
